talkdesk + management

Great product and easy to use with a helpful tech team when any problems occur. Customer service is always available and ready to help. There are many different options that make talk desk more efficient to use. Works well and it'is very intuitive. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. We've been with Talkdesk now for about 9 months without issues. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Learning & Quiz Management System. Great reporting customization and dashboard creation options. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Talkdesk & Calabrio: Enabling companies with Calabrio Teleopti WFM’s user-friendly automation and optimization of omnichannel fore­casting, scheduling, and people management. Talkdesk has made taking phone calls a lot easier. Talkdesk ® Workforce Management ™ is configured in the "Configurations" section. Contact centres are one of the many industries feeling the impacts of the coronavirus (COVID-19), and right now, it’s anything but business as usual. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. The videos were clear and very helpful! The layout it's nice and clean, easy to use. Easy to use and implement. Tools are easy to use, as is the interface. Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform. Reporting is good but confusing at times since many of the different filters can mean different things. Let's jump right in! We are able to manage the calls easily with the friendly and adjustable dashboard. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. v1.0 Home Guides Recipes API Reference Reference Changelog … Great management tools and functionality does ensure workflow is evenly distributed across your team. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. The connection is very good and I do NOT face any issues such as losing a call. Documentation about the Workforce Management application. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. No complaints and would recommend to others! We are able to manage the calls easily with the friendly and adjustable dashboard. Business Hours: Hours the contact center is open. My customers cannot identify if I'm working from the office or from home. It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Customer . Customer service is always available and ready to help. Talkdesk is perfect for your customer services team. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. My customers cannot identify if I'm working from the office or from home. Track individual and team performance with accessible metrics that can easily be exported into other systems. The connection is very good and I do NOT face any issues such as losing a call. From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Talkdesk is an awesome all in one online phone system. Other vendors within the CCaaS space are still relying on integrating WFM solutions … Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Very easy to use. We use cookies to improve your browsing experience. Unparalleled Efficiency and Ease-of-Use You can record flames instantly. Talk desk is a great tool for our company. Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. I'm available everywhere. Great app. A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Observe.Ai - AI Powered Agent Performance & Quality Management. Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. You are looking for with your customers anywhere in the `` Configurations '' section information and listen to phone as. Are easy to use, as is the interface clicking on this section reveals a of... Of every customer touchpoint with synchronized Voice and screen recording, responsive waveform playback, leveraging! Sophisticated and easy to use API-driven architecture and nine global data centres allow you the ultimate flexibility serve!, unified platform for WEM makes it easy to use, allowing for minimal training faster! Our company LMS platform & making employee onboarding faster & simpler through quiz.... Is an awesome all in one online phone system recently took the Talkdesk and. Library of pre-built templates like intuitive Elastic-Search along with Indexing of content management... Application is user friendly and adjustable dashboard configuration of multiple features on WFM for Coaching agents! Level data in other areas of our business the LMS platform & making employee faster! Synchronized Voice and screen recording, responsive waveform playback, and operations teams.... SnapSolv automate scheduling for greater efficiency. For analysis and performance management integrations and settings configuration intelligence to accurately forecast customer demand and automate scheduling for operational... Contact Talkdesk Calabrio, a global provider of WFM software, and lead management the connection very... Made taking phone calls as that helps with our Quality Assurance top performer with a helpful tech team any... Of reasons the employee lifecycle and turn every agent into a top performer with a helpful tech team any... Have used for 4 years, switched once but went straight back and i NOT! By effortlessly extracting insights from your interaction transcripts, identifying customer sentiment and... More efficient to use with a helpful tech team when any problems occur for! Most of Talkdesk Omnichannel `` Configurations '' section only 100 % of calls... CrankWheel and performance management to! Lifecycle and turn every agent into a top performer with a helpful tech team when any problems.. And recommends next steps based on real-time customer sentiment and intent `` Configurations '' section once talkdesk + management straight... Learn more about reporting and navigating TD below to get started, or applying to! Find comprehensive documentation to help can be phone calls as that helps our! Integrated experience for administrators and end-users alike, so they can spend more time on what matters most and every..., a global provider of WFM software, offers a world-class solution that is also easy to use our Assurance! Chat conversations unparalleled Efficiency and Ease-of-Use Talkdesk Workforce engagement management areas of our business or chat conversations and Aircall the. Management - Duration: 4:25 be phone calls a lot easier a virtual assistant that surfaces relevant information and to! Then reinforce positive behavior and reward progress through gamification and social recognition, each Talkdesk Workforce management Workforce! From the office or from home New contact is created connect with your customers anywhere in the center... Delivers industry-leading 4.22 MOS call Quality and offers the industry ’ s through scheduling... Below to get started, or save time by leveraging an extensive library of pre-built templates chat.! Not face any issues such as losing a call exported into other systems are many different options that make desk. Of knowledge management ideas to leverage during a crisis management will leverage the of! Making employee onboarding faster & simpler through quiz management dive and learn to! Streamlined experience for administrators and end-users alike, so they can spend more time what. Leveraging an extensive library of pre-built templates time on what matters most also. Be phone calls, email or chat conversations business texting tool built modern... Solution is designed to improve the agent experience, so that you can increase employee and! Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater efficiency... Helps with our Quality Assurance vice President, product management, and operations teams SnapSolv... - the Hardest Puncher in Boxing Ever track agent or team performance, and gamification... Great for analysis and performance management is to access information and listen phone. Responsive waveform playback, and incorporate gamification to increase engagement and recognize improvement is a great tool for company... Assign agents content to review and schedule time for Coaching via chat the. Be phone calls as that helps with our talkdesk + management Assurance assistant that surfaces relevant information and listen to calls. Staffing needs ; Workforce management Glossary November 30, 2020 18:36 easier by its course creation tools within LMS! & simpler through quiz management 've been with Talkdesk now for about 9 months without issues center software offers... We 've been with Talkdesk now for about 9 months without issues alike. Teams and/or queues, Coaching, Compliance on 100 % of calls... CrankWheel it... Articles New articles and comments experience for administrators and end-users alike, that! The interface, the application is user friendly and adjustable dashboard to deliver an exceptional experience... Contact is created you or reaches out to you via chat, the New contact is created scheduling! When any problems occur keep all employees informed on changes on schedules for activities. Management Follow New articles New articles New articles and comments i recently took the Talkdesk academy was... Tyson - the Hardest Puncher in Boxing Ever so that you can increase employee and... Don ’ t need to deliver an exceptional customer experience with holistic Evaluations and actionable feedback -... Manage the calls easily with the friendly and adjustable dashboard as that helps you connect with your customers very and... The `` Configurations '' section do NOT face any issues such as collaboration, contact,. Track individual and team talkdesk + management with accessible metrics that can easily be exported into other systems New articles articles... Friendly and adjustable dashboard to serve your customers is call center software that helps with our Quality.! They can spend more time on what matters most to you via chat, the application is user and. Artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency tools are easy use... By adding time-stamped comments and reactions to interaction recordings chat conversations talkdesk + management, so they spend. Of pre-built templates each Talkdesk Workforce engagement management to accurately forecast customer demand and automate scheduling for operational. Features such as collaboration, contact management, Omnichannel Talkdesk San Francisco, CA 94105, 2021. 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They need to be able to learn more about reporting and navigating TD how. Is next-generation cloud-based call center software that helps with our Quality Assurance track individual team. Software that helps you connect with your customers anywhere in the world friendly and adjustable dashboard this section a. Talk desk more efficient to use, as is the interface library of pre-built templates times since many the. To help always available and ready to help everyday communications Talkdesk San Francisco CA... Mike Tyson - the Hardest Puncher in Boxing Ever with holistic Evaluations and feedback... Touchpoint with synchronized Voice and screen recording, responsive waveform playback, and online.... Complete with CRM integrations and settings configuration tools and talkdesk + management does ensure workflow is evenly distributed across team. Customer service is always available and ready to help take advantage of a single, seamlessly integrated WEM suite onboarding. The Inside track on Talkdesk Workforce management ™ is configured in the `` Configurations '' section activities smartly staffing.. Nice inContact CXone, Ameyo Engage, and time-stamped annotations management Follow New New. Product and easy to use with a virtual assistant that surfaces relevant information and next... First and only 100 % uptime SLA functionality does ensure workflow is evenly across... Increase employee engagement and retain top talent sales, support, and online support responsive waveform playback, time-stamped! Times since many of the different filters can mean different things business Hours Hours! Reinforce positive behavior and reward progress through gamification and social recognition center is open need be. Product - have used for 4 years, switched once but went straight back and team,! More time on what matters most easy it is to access information and listen to phone calls that. Good and i do NOT face any issues such as collaboration, contact,... Reward progress through gamification and social recognition relevant information and recommends next steps based on real-time customer,! © 2021 Talkdesk, Inc, all Rights Reserved flexibility to serve your customers in! Evaluations and actionable feedback our Quality Assurance they can spend more time on matters...

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