That was not the case. I know I won't be buying anything from your store any more. lets put the sparkle back in the eyes of the children. 'The manager' (who was actually the Asst. My wife left to mexico for almost 4 months because I went back East for training. I hope they end up in bankruptcy some day...I'll be cheering it on. I wanted to speak to a manager to see if we can resolve this issue and get the product. I will never shop at best buy again. WHAT DIFFERENCE DOES IT MAKE WHAT DAY YOU START ON. Are you looking to access your Bestbuy.com business account? They kept saying it would be ready each time. On William field rd the supervisor named Charley he is the worst help I ever experienced he needs to be fired from his job I was buying a computer and they could not find it in the store so I asked the supervisor a question about some computers that was sitting on the side and he looked at me like I was stupid I asked him what r these boxing doing here and he looked at me and said that they r computers and I said no shit he didn't like that so he got up and got in my face and wanted to throw me out of the store but I did not leave I paid$ 750. Wow! Your manager at the Olmpia store needs to changed. Thanks is … It is headquartered in Richfield, Minnesota. I ended up having $175 on that card. Probably input wrong. To Whom It May Concern, I was truely disappointed it the commercials this Christmas with the Best Buy. WHY DON'T THEY JUST START THE STUPID THING ON THE DAY BEFORE THANKSGIVING . I went online ande got the number to best Buy I spoke with a supervisor in the mobile department she was shocked that this had happened she asked me twice was I sure I we had receipts that we had paid for the items I assured her we did, she inturn asked me to please allow her to contact the store on the next day since it was Black Friday and everyone is extremely busy.She gave me her name extention number and asked tht I call her back between 10am and 4pm eastern time on 11-26-11. only to discover there is no record of purchase. ", RE: Your recent Santa adsDear Best Buys:I understand the need to stand out from the crowd and have ads with impact. They double charged me for an extended warrenty and will not give me my money back. I purchased the laptop anyway (against my better judgement). They were very rude to him, as well as to me on the phone. 0 Likes Correct Answer! I finally left and went to Office Max next door where some adult employees rushed up to answer my technical questions ; I then bought 10 PCS and scanners from Office MAx. I did take her advise and attempted to call some stores within a four hr. They told us that it was past the 14 day warranty, so they would ship it back to the manufacturer (HP). I spent 20 minutes answering the questions, typing my reason for poor service and as I am almost done, it threw me out of the system - 'expired' so I am here now. He looked for it and couldn't find it. I have several points I want to make and hope that you read each one. STAY AWAY!!!!!!!!! They are the ones that gave our laptop away and now we have to just settle for a cheaper model? To make sure this television was installed correctly I paid to have Geek Squad professionally install my television. That rubbed me the wrong way after his response to me and it was never held in the first place. Very very unhappy and disappointed in the lack of care for repeat customers through satisfaction. I could not believe it because we had already paid for the TV's and they was nothing posted or written where you had to immediately pick up the items what if I would have still been in the store. I want to commend him for all he did and for making a TEENAGE GIRLS very happy. About a week later, I get a call from the service center in Denver saying my computer was not under warranty and would cost 500 bucks to replace the screen. The Simi Valley store manager, Tim is completely useless. I am not happy with best buy. Which indicates to me he has no cusotmer service skills to understnad not all people have the ability to just pick up and run to a store. I am sure that it is more individuals in the company rather then the company its self. I would NOT recommend buying anything from BEST BUY and I will be turning them into the BBB. He assured me that they are in stock and once I submit my order it will be pulled off shelf and will be ready for me to pick up once I recieved an email saying it was ready. I brought a Gateway computer from the Peoria, Illinois Best Buy store with the extra extended warranty of three years back in 2009. We walked back to customer service after being escorted by the whole store, as I was walking completely upset saying " I can't believe this and you’re the manager!” Naveede was unprofessional, rude, unaccommodating, arrogant, nonchalant, uncaring, insensitivity etc. And the product is still being sold?!? For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711. How many hours am I suppose to spend trying to get money back that was stolen by one of their stores? I too was cheated by BB. See BBB rating, reviews, complaints, request a quote & more. Best Buy needs to hire 'Asst Managers' who know how to handle situations more diplomatically and with a caring attitude. I have been fighting for weeks and will gladly fight with them for as long as it takes, until I get to the CEO at the top of the pile to get some satisfaction. Electronic Equipment Dealers in Minneapolis, MN. My husband needed some electronic equipment. I will be out 500.00 but i have no christmas prestent for my husband. Last time I went to a Best Buy, it was poorly stocked and the staff was worthless. I had a different response from one customer service rep, but the store would not support it. I gave them the model number,told them it was a universal remote, told them what I always pay is $99.00 and told them to make sure they bring the correct adaptor, and they send a guy that does not program the specific remote and he tries to tell me I have to pay over $200 for a service that has NEVER EVER cost me more than $99.00Can someone please get back to me,this is not a complicated call, its about customer service and bad press. So we returned the phones, weeks later we received a bill from AT&T saying we didnt return the phones and so we had to pay for them. He paid cash (which he never does) you might know this would be the one time. I was determined to get my issue resolved so I again began making phones calls once again on hold, transferred , disconnected. Showed him the receipt, no "sorry" or "oops" just the blank look of somebody who clearly never made it out of 10th grade. Let's not beat around the bush or use semantics here, it is Christmas shoppers that spend the most money. I wanted to research the different packs available. You have been warned. I go to the Manager, and again I get the all I can say is sorry. I received an Zagg invisible shield for my IPhone 4s as a gift from myson. Please give me the "good ole days" back when family time meant something and they closed early on Sat and were closed all day on Sundays and holidays! Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center. They were very rude in the manner on which Santa was treated. Femat Family, best buy sicks !!! Do that and we won't spend money at your stores. I asked her, “What was the point in purchasing it?” She informed me that there really wasn't much point unless my warranty had expired. However the "man" (manager/Scott) from the Tyler Store that I spoke to (and I use that term MAN loosly)REFUSES to work with me. ?so i can be screwed ...without KY ...stupid me. You deserve it. Frank followed up by saying the computer area had three employees working and I advised him there were only two girls working and he had this annoyed look on his face. Then waited another 10 minutes for the kid who answered the phone had to ask his manager a question. I will no longer purchase items at Best Buy.Susan Richter Red Rock,Texas, Last Sunday me and my wife let to bb. In November 2011 my screen cracked and I took my computer in to be fixed as I had paid for warranty on it. I won't go back! Vice Chairman and Chief Executive . That is other than I received another email today stating "Don't let your order get canceled" and now I have 3 days left to respond rather than the original 6 days when I recieved the first email. Got to say that not all Best Buy stores are equal and are only as good as the people running them. Since then, I have had to request service on my universal remote a few times if I change a component or something. At once, he was most empathetic and apologetic. I will probably pick up the computer today or tomorrow, very dissatisfied because with the limited knowledge that I have in the Electronic field, I can’t help believing that it is fixed when I have been through this before. I could start with a few things but I'll go with the latest issue at Best Buy Manchester , CT and geek squad service. If you hire Kurt Bush for your Nascar Rideyou will be destroying the Team and your Image Almindenger has done a great Job for youand is poised to run for a championship Again Bush is nothing but a Loser andif you put him in your car you can chuckThe nascar GIG as a conduit to reach customers. They said no so i told them to keep the TV and their customer fing sucks. But I do get it. "I asked, what is on the hard drive on the repaired laptop, she said it was blank. They say in their weekly advertisements that they carry these products but I can't find them in the stores! BB mangers said they sold them all online put on sat night they where pulled of the shelve and would be out on Sunday amWay to go BB u just lost another good customer And to all the employees at bought all the hp touch try to remember who keeps the doors open the same people u fThanks again. I am very disappointed in the whole process. I asked since I had my ticket already could I come back and get the items, I was informed no I had to pay for it first then I could return later and pick the items up.Once I got to the register after waiting in that line at electronics for 2 hours I again asked could I return later and pick up the items the cashier also as the previous saleman stated yes once I pay for them they are mine. i just want to comment that this company is a horrible place to shop and customer service is also horrible. I hope that I don’t have to bring the computer back again for the same reason but I really don’t have too much faith in it at this time. I toke the tv back to best buy and the geek squard said i dropped the tv. Best Buy's board is probing allegations that the CEO Corie Barry had an "inappropriate" relationship with another company executive, the Wall Street Journal said Friday. I have not even read the whole post because I kinda know what it is already saying. I asked to have al 423 dollars refunded and i got transferred to some lady who took my info and saif i would get called back in 3 days!!!!!! We thought those were the ones but, they rang up $200. its not their fault you ignore half the things they say. I walked back where another customer had been waiting behind me. He led us to them. I did bring in the receipt and the item in the original box, just like I received it. The commercials air when children are watching. Do you have something to say about Best Buy? We then called their customer support center and informed them of the situation. I asked what it would cost to retrieve the information, and was told they had no idea, it would cost $59.99 to determine that by what shape the hard drive was in. When she finished, she called multiple times for assistance. You are warned. But they told me they couldn't do that. oh yeah I was 25 to 30 people from the front door.Good buy best buy. Well while in line a couple hours before the doors was due to open we was passed out a sheet which had the rules and some guidelines for the shopping. I am just so sick of the way you are trying to destroy Santa Claus for the sake of a sale. Best Buy Sucks and Geek Squad is not any better. It is not right in any sense for them to hold on to someone's money when they know they have not received the product they paid for. YOU LOSE!! I came through with my end of the bargain by paying you and you have yet to come through with your end! I'm just glad I didn't buy from them. My husband told him don't point his finger at me and Naveede asked my husband, "are you threading me" then he proceeded to dial 911 saying, he was going to press charges (for what) this man was out of control. I am hoping and praying that someone would show some sign of charity and get me that iPad 2 that I want. They contacted the store here in Fayetteville NC and the General Manager is stating he will refund our money, so we stood in lines for 17hours to have our money refunded. I have never experienced a retail store that I have had to BEG to place an order - then placed the order - have it confirmed - charged my credit card (Chase approved the charge) then to have the order cancelled because it was red-flagged for security reasons. I was given a $500 gift card from a company that provides continuing education for healthcare professionals. I started having trouble with computer and called this morning and was on hold for over 20 minutes and never had anyone answer. I am not Microsoft’s customer; I am a customer of Best Buy. Your Christmas ads are tasteless and inappropriate. Customer Care: (888) 237-8289 . Isn't that where dreams come from to begin with? Best Buy Corporate Office Headquarters HQ Official Address: 7601 Penn Avenue South Richfield, MN 55423 Corporate Phone Number: 1-612-291-1000 Corporate Fax Number: 1-612-292-4001 Corporate Email: [email protected] Corporate Stock Symbol: BBY Best Buy on Google Finance Best Buy is famous for their Retail Electronic Stores. I waited and waited AND waited and no manager came to help me so I asked again if the manager was going to help me and they said shes busy but if you want to wait on the "checkout" line where she was ringing up customers I could....I then left. It takes me about one hour to get to this store. !It takes 3 seconds to take your money but weeks to give it back, so disappointed...Renee M. Attempting to make a purchase through best buy.com/best buy has been the most ridiculous and worst retail experience imaginable. Pretty bad get 15 tvs for a sale that more than 800 people line up for. Unbeatable Price. Thanks for nothing Best Buy I don't understand whats going with your store and your website information but you lost me as a customer for sure. The Best Buy store informed that I would be able to get my computer back after 2-4 days instead of 2-4 weeks. In addition to the improvements we have completed, our teams continue to work dedicatedly to ensure our website content is accessible so that our site visitors have the best possible experience. If they would have checked the so call up dated version of fc client then they might have been able to pull up a purchase history. I contacted customer service and was told if I found the DVD's in a best buy store they could make the order an in store pick up. Everytime it take almost a month to get my phone back. Well since that time I never received a call back and I had to call back constantly and was told again that they were still looking into it and not to worry, I would be compensated and the $80 would be refunded to me. I cannot believe with all your hype about not reserving these items and then you let them do it. Pros: I processed everything online and all went well until Nov. 25th when I saw TWO CHARGES on the invoice sent via email from Best Buy; one for the 3DS and one for the $50 gift card. Its very unfair to the people that were following your posted policy on your website. No one in BEST BUY can or are willing to fix this problem. Recent recommendations regarding this business are as follows: "Don't Know. Sounds like you loose customers better than you can gain or keep them.Paula (Colorado). I ask what was the cheapest model desktop pc he had with pci slots he told selected me one price at 349 from HP. Then, when one of my items shipped, the amount of that item was deducted from the total sale amount and Best Buy tried to reauthorize the remaining amount, which came back declined and a hold was put on my order for the remaining items. By this time we have been on the phone for about three hours if not more. They seem to be a case study in how NOT to do business. I explained to Mr. Lee that he is a student, and he works full time and if there was something he could do to reduce the cost or something. I have been a Best Buy customer for many years, and have spent a lot of money in your store. I went to the store and asked Terell to help me. All comments with swear words will be deleted, even abbreviated swear words. And I will sue. She tells me that they (Geek Fraud Squad) sometimes do that. I am also notifying the Atty Gen in Mass.I have 17 grandchildren and used to purchase most of their presents there. I arrived in the store at about 12:00 pm with the intent of purchasing a Laptop computer. I thought the first two advertisements slamming Santa Claus's abilities are absolutely uncalled for and lack all judgment. Did you say you weren't getting the warrentee because right after that there none in stock. That seems to be a problem everywhere.But I'm writing today because I HATE YOUR CHRISTMAS COMMERCIALS!!!!!! I get the run around, to three different places, and in the end I am told by one of your sales people, that the product is not available. I wish that I had read these comments before purchasing anything at Best Buy. I guess that Bestbuy just isn't interested in old people . At that point I lost my patience. Thank you Kathy Swaringen. I was made to feel ashamed and I was completely mortified. Why does no one respond to the emails for customer service? I told them based upon the error message what the issue was aqccording to the manufacturer but they come with NO PARTS- ON A REPAIR TRUCK- The tech says what the issue is and it's the same part needed as I told them. Anyway, he discovers they offer a bundle pak free with camera but they are out of it.The cashier did not put his receipt in bag. Signed Very Upset, Taura Thornton. The phone number for Best Buy’s Corporate Human Resources department is 1-866-692-2947 (1-866-MY-BBY-HR). She was pleasant and polite as she installed the Zagg shield onto my iPad. So my husband was sent from your store without the new device that we need to get our data off our old computer but instead with the transfer cable that we can’t use. If you are anywhere near Converse, TX, the BestBuy on FM78 will happily take your money but they will NOT provide you with any service! As I was on lunch break from work, when I got back to the office I called the Best Buy in Norman, OK. and asked to speak with the Manager, Mr. Lee. I watch your commercial with a woman on the roof with Santa. Then wrong price, the additional Associate in uniform tells me he can't help me because he's off the clock and his personal transaction came before mine was resolved as well as the customer in line behind me, and icing on the cake...my time in taking the survey was wasted by the site 'expiring'. !Julie McCue New York[email protected].