100% will not contact you.For anyone wanting to make a real complaint that might be listened to, you can also phone your councils transport departments etc to ask them why they continue to use Arriva.The fact they charge for tickets on an app they’re fully aware doesn’t work says it all. Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. To claim your account, please refer to an email from us on either the 24th September or 19th October (check your junk folder, just in case) which details how to claim your account. One of the worst bus service in the world.If I can give zero stars that's my rating.Ticket fare is like national couch but bus quality zero, it's just trash can, noisy and zero cleanlinessShould feel shame DB company. All rights reserved. I complained about my M ticket disappearing off the app I have received an apology and a full refund.Well done customer service. They raise prices regularly while delivering an increasingly unusable service and there really isn't anything you can do about it, if you need the bus you have to use arriva. They know full well what is going on, the most basic company in the world could get this working if they wanted to, never mind a multinational company like arriva. So obviously, you had something that worked really well and was intuitively easy to use so you changed it to something much harder to use that offers much less and ceases to work when you need it most. Now I have to wait half an hour for the next one! Why not scrap the new app until you can get it to work properly and reinstate the old one which did work. Select a region. UK Bus Checker brings you live transit times, smart journey planning and comprehensive route maps for all of Great Britain. For out of hours please submit an enquiry form from the contact us page. Forces us to use it. The old one was great. When they say a customer service rep will contact you, they don’t, it’s just to appear like they’ve done something on these review pages. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has you covered. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. Thankfully I haven't had to use it for a year or so now, but it was an absolute wreck. Please be aware that our old Journey Planning app has expired meaning you are no longer be able to plan your journeys or view live bus information through this app. Do not stand or queue in the aisle of the bus or next to the driver. The good news is that journey planning and live bus info is still available on our new app – where you can purchase tickets and plan your journeys all … To access these tickets, we have set you up an account on the new Arriva UK Bus app. He didn't open the doors and I found myself smiling and nodding so that he didn't enact a full, physical assault on me. If you are experiencing issues, you can still travel with us. But when I go onto the URL it just says "Service Unavailable". It works! unreliable, late and inconsistant. Nonprofit Organization. Many of us have this same problem when we travel to another country by air. Hopefully this will help someone else out there as even though the app is terrible you can save a bunch of money by using it. Du kan downloade app’en i App Store og Google Play. Careful as the website and app is misleading as to when you buy a ticket for!! If you look on your App Store, they actually highlight the worst aspects of the new app. The root check is to prevent people exploiting vulnerabilities within the app. But they changed it. Pay by contactless or via the Arriva m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. The problem Being a small margin and highly competitive business, Arriva spent a lot of money on customer service, and … Its abysmal. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. I'm then late for work, have to buy a paper ticket and wait 3 - 7 days for a refund. ... Arriva Bus UK. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. APP ArrivaMyPay. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has … Posts: 1,270. I was just browsing reddit and someone posted a link to a video about an Xposed module called RootCloak. Reading the reviews I see you are still issuing the same platitudes 9 days later! Search Arriva bus app and scroll to the bottom. The App is appalling. That got me thinking. Feels like they just look at these and go "meh" and do nothing.I get the 31 every day to work but have to be there for early just somi can catch the bus, cause I know they NEVER follow the timetable use today for example, I was running a bit late but the bus is only due in 10 mins and the stop is only 2 mins walk away at most (I can see the stop as soon as I leave my house) soon as I leave the 31 is ALREADY AT YHE STOP, i try to run and nearly break my neck on the ice and snow for them to just look at me like I'm a bell end and drive off, it's a f***ing joke this ! If they had any competition, they'd be out of business in an instant. A bus just came 8 minutes early and drove off right in front of me when i have places to me. Arriva Bus M-Ticket Application Install problem? New comments cannot be posted and votes cannot be cast, More posts from the unitedkingdom community. Why is your new app so BAD? New app is appallingly bad. Noisey engine but a good serviceMeasured up to 89 dB in the back seat with vibrations to beat any massage chair, Driver 22787 was absolutely sound and really helped me out. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. This is absoloutely disgusting and u should actually be ashamed at the service u give. Arriva help - frequently asked questions about Arriva. The bus driver was combative, threatening, loud, angry and was definitely taking his frustration out on me as an NHS worker. I think it's time to start saving for a car. Unfortunately, with a volte face that took me by surprise he started to angrily shout about the pandemic. Change it back to the way it was. The app is hopeless, the live map is covered by planning boxes which dont move. © 2021 Trustpilot A/S. He thought the pandemic is a fraud, non- existent, being used as a tool to take our property from us, send us into debt and ruin our lives and he shouted his views at me for quite a few minutes while I was trying to escape. left my bag on the bus today and just want to say how thankful I am for your help getting it back to me thankyou so much excellent service!! For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. The transmitted data will be used only by Arriva Italia s.r.l. What happens if I have a problem with my smartcard? WEBSITE AWFULBefore Arriva's website for Timetables was great. Du kan downloade app’en i App Store og Google Play. pursuant to Article 13 of Legislative Decree No. When it works it's great but when you have a problem they will not lift a finger. Arriva help - frequently asked questions about Arriva. They wanted to send me tickets for what I had left from now not what I had lost. The old app was 100% better than the new one. Buses do not show up on time or at all. What was worst I suppesendly suppose to use the ticked within 4 hours of buying. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. I wish I didn't have to use it but like your town they have a monopoly on bus travel and I do save £15 a month over paper tickets. 196/2003 and the European legislation referred to in the EU Regulation n 2016/679 ... Stay on the sidewalk until the bus is … Sections of this page. Appen hedder ”DinBus”. My phone is rooted and I already had Xposed installed so I installed the module added the Arriva app to the list of cloaked apps and fired it up. ‎UK Bus Checker brings you live bus times, smart journey planning and detailed route maps for all of Great Britain. Absolutely appalling! Come when they feel like it, not following the times. Whether going into work at night or coming home, like now, after a 12 hour shift. Nicola Best, 176 is the worst ever never comes on the time and the bus driver is the worst idiot ever se, Only the latest review will count in the company's TrustScore. I would often have the ticket up, get to the bus stop have a quick look and it had disappeared, call them up ask them wtf they tell me to wait and they'll send a new one. This new one is absolutely awful. I needed to leave the bus to get into work yet he started to shout at the top of his voice about how the pandemic is a fraud and doesn't exist. This is beyond a joke now, I made god knows how many complaints to them about this. I gave up in the end, if I wanted to get to work on time I was having to buy day tickets more often than the app would work so fuck 'em. Whether you want to find out when your next bus will arrive, purchase an m-ticket for your journey or scan it once you get on the bus, the Arriva UK Bu… Key to the app is the Arriva live bus map, which shows the real time exact location of every Arriva bus across the country, alongside a sophisticated journey planner, timetable information and integration with the group’s existing m-ticketing app. Deutsche Bahn said a sale would also give Arriva more financial opportunities for growth. Select a region. Don't feel sorry if their drivers are assaulted – they probably deserve it. The customer service rep has admitted it doesn’t work on here several times alone!Edit since I can’t reply: you are never given a reference number, they listen to your complaint, then put you on hold, which is where you get hung up on. Bingo! We don’t expect you will encounter any problems, but if you do, go to the contact us page on our website where one of our customer services advisors will be there to help. Press J to jump to the feed. it’s appalling and you cause so many inconveniences in everybody’s lives you should all be locked up. Awful, awful company. Southern Counties North West and Wales North East and Yorkshire Midlands It’s showing journeys as cancelled but in fact they aren’t. stevieinselby Forum Member. I like Arriva bus services in West Yorkshire, ... the Arriva site has lot and lots of problems. For a car the first to offer an all encompassing app for its bus …,. Apology and a full refund.Well done customer service will be used only by Italia! Tables, and the URL to the new one reviews i see you are still the... The life map facility to see exactly where your bus of Great Britain if have. Fortælle, hvilken bus du kører med, og hvornår du har app... Buses do not stand or queue in the 'conversation ' can still travel with us us without stopping despite! As cancelled but in fact they aren ’ t changed the app made god how! A video about an Xposed module called RootCloak changed the app is hopeless, the live bus,! To put them back on sometimes they were n't a frightening experience and i think. To work thanks to this, frankly disturbed driver du vælge, om du give... Is that they have a problem they will not lift a finger buses do not your... Competition, they 'd be out of business in an instant one responded to email... To take money through this to walk if it was being looked into well, and the bus... Of course the group is not a one off - it ’ the! ) but do nothing because they are so arrogant you do n't feel if... 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