If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool.. You can also tell us by calling 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below.For all non-safety critical matters, we aim to respond to you within 10 working days. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. Nothing back as yet, Ive rung the customer services twice, left my number for a call back (as it just rang and rang) and still nothing. Complaints against Bus Users. Please give us some details by completing the form below and we'll contact you within five working days. The only reason this service receives even a single star out of the possible five is because I cannot choose a lower rating, and I guess it does occasionally take me from point A to point B, albeit in the most complicated of manners each time. food) or if it’s a debit or credit card. We are also part of PLUSBUS which means you can combine bus and train travel. Most of the time the buses are considerably late, in fact I think I’ve only ever been on one bus that’s ever actually been on time, keeping in mind that this is my second year having to use this horrific bus service. If you prefer, you can fill out the contact form here instead. First Bus Service - Complaints, experiences and stories. So if you use Twitter, follow your local First Twitter page to stay informed. Our staffs work together as a team. They aim to help communication between bus users and the people that provide your bus service. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. It is possible that the bus you intended to catch was full or that our driver might not have seen you. Lovely customer service on bus 83 in Plymouth, driver practically snarled at me when I went to pay my £1.30 fare with a £5 note (yes a fiver! He said not to worry and because the bus was quite empty, he said we would all fit on the bus. I was left to struggle. It is a completely unfair unorganized system and it is not the first time a bus driver bent the rules to do as they please blaiming it on Covid-19. He did not look at my hijab twice and saw me as a mother struggling with 3 children in the cold on a bus route with only 1 bus service. Rude undertrained drivers that can’t even use there brakes properly. We use age verification for data protection regulation compliance and to tailor our communications to you. But they are always full and they were supposed to send out relief buses to collect people that couldnt get on a bus that was full but they havemt. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Your rights. Principal and Registered Office. 1,019 First Student reviews. If you’d prefer to contact us directly, you can call us on the number in the Contact Us section or use the Contact Form ↓ there. Management, controllers and 90% of their drivers really do think they are something special. View a copy of our customer complaints charter. I had to take taxi.Furthermore, the busses do not go to their allocated stands, which just adds insult to injury. I genuinely cannot understand how a bus service can be so pathetically disgraceful. Bus Users Scotland’s remit includes: If I can put 0 stars I would. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. Continual issues with punctuality, reliability, frequency, pricing, timetable changes, services removed etc etc. Maybe it’s third year lucky. Check our travel alerts or dedicated Twitter accounts for live travel news and current service updates. However, there are also cases where the bus literally just disappears off the face of the earth. It baffles me how this company continues to survive with its horrendous practises. Learn about First Student culture, salaries, benefits, work-life balance, management, job security, and more. having 5 people on a bus isn’t it being full . Constantly late, majority of drivers have very poor customer relation skills and overpriced. Reply. We review demand regularly and our timetables take this into account. If the bus isn’t late then it just drives by you,Snarky customer service. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. Find out moreAberdeen customersDoncaster customers. Website: arrivabus.co.uk 2. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter. No duty of care towards employees, they just let them go as there is a constant supply of untrained candidates. Please look at our frequently asked questions below, you should be able to find what you need here. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. Phone: 0344 800 4411 4. More info here A Sunday. If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. You can withdraw a complaint with Bus Users at any time and we’ll keep you informed of progress at every stage. Please see the Help Section for the First Bus App, where you can read instructions, FAQs and ways to obtain support if needed. Another problem is how terribly expensive it is for anybody, be it child or adult. Poor bus service etc. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. Please hand anything accidentally left on a bus to your driver. We use it to make improvements to our website. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. There are some really kind and considerate people out there. We will do our best to make sure that you get your lost property back as quickly as possible. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. For Lost Property in Glasgow please see here >, For Lost Property in Essex please see here >, For Lost Property in Bristol please see here >. Read reviews of First Bus, share your experience and resolve your issues. Website: bullockscoaches.com 2. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. I am Autistic and also have severe respiratory problems. Insisting I wore a face mask. We will get back to you as soon as we can but please be aware that for lost property enquiries our response time is usually within 3 working days  for all other enquiries this could take up to 14 days.