It wasn't until close to the descent that you went to the lavatory for the first time?? Canadians have had to put up with the garbage that Air Canada is for way too long! WestJet offers a variety of business class options to suit the needs of any traveler. Likeable does not have to mean intrusive. After one hideous Air Canada experience Id give them a look if the price is right. No service or not much and you can enjoy the lying down and sleeping. Seasonal start and end dates apply and are indicated in the booking flow. Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a drink. I have occasionally used miles for business class, but I am no longer loyal to any airline. Enrollment required. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. New planes, classes of service, and service flows take time to get used to. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. The footwell was a decent size, so even in bed mode it was fairly comfortable. 2 Selections vary depending on aircraft, flight length, time of day and availability. Arrive: 10:50AM (+1 day) Not much variety there. I have to admit it looks pretty darn great overall. There just weren't all that many flicks that appealed to me, though I finally was able to find two to watch -- one during the first meal and one after my nap during the second meal. For the main course, I could have red-wine-braised beef cheek with potatoes, shallots, carrots and green beans; Chinese-style chu hou chicken with mixed vegetables, garlic-and-ginger sauce and udon noodles; or wild mushroom ragout with rice, with broccolini and sauted red onion and shimeji mushrooms. Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. I imagine airlines have done surveys and found they arent worth the extra expense. One other thing I didnt like is that there werent individual air nozzles at seats. :-). @ Richard Toscano -- It all depends where you're originating. Like really, really, really slow. Seat 4K. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. Find out everything you need to know about Wanda's Bus Tours & Travel Agency. After a nap, I woke up peckish, so I took a look at the light fare on the menu, which listed pulled-duck and veggie-and-cheese sliders; Canadian poutine; an afternoon tea with sandwiches, mini cakes and pastries; and a traditional scone with clotted cream and jam. Interesting that it was the same in Biz on your flight. I think its Virgin has English meat pies on some menus. Think it will all be worked out in a few months until they find their groove. And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. Theres a huge array of movies and TV shows, in addition to the moving map. If cold, add one. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. You should tally up how many business products you've actually tried! Next to that were the two enclosed compartments. is comparable to Spirit or Southwest in USA, not SQ, QR or AC. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. WestJets 787 has a top notch entertainment selection. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Excellent. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. Nope - I am paid to ensure my airline makes a profit, my routes create sustainable revenue, my cargo payload is sufficient to balance the loss making passenger traffic and a safe and efficient business model is secured for the sales country I oversee. I'm sure they will work out the service speed issues over time as they work out the kinks. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. A copy of the inflight menu can be viewed in the above tab. Like, just less than half the flight. I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. All rights reserved. Most important was the hard product was insanely wonderful. Obviously you are paid to be there, and paid to be nice to me. It is rare these days to see them on newer aircraft. Otherwise, great looking cabin and food. It was excellent, and surprisingly not too sweet. Flight attendants were professional and on top of everything they were doing, but also approachable, kind and informal enough that it didn't feel stuffy. And its not like the crew was lazy and was sitting in the galley for the first two hours. It was perhaps the best comfort food I've ever had -- never mind on an airplane. Position to YYC? AC probably have a better lounge product in YYZ/YYC for sure. We may receive compensation when you click on links to those products. Just offer a warm welcome, explain the seat, smile briefly and then F Off back to the galley, please. Terms apply to the offers listed on this page. They aren't part of an alliance. ", The slow service sounds exactly like my experience with QSuites. @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. WestJet 1 @Janet I am with Lucky too on the air nozzles. Rigatoni pomodoro with herb ricotta. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. Yes, I know. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. Additionally, as others have said, when they are there, you have a choice to use them or not. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. I enjoy the service but also appreciate the down time before landing. @Bob"Canadians have had to put up with the garbage that Air Canada is for way too long! Slow pace in a new product is normal, especially premium. Lots of service and no real opportunity to use the seat. They have a dine on demand menu with an extensive selection. What makes you think you are in the majority in thinking they matter? The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. WestJet business class salt & pepper shaker. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. Having two flight attendants to serve 16 passengers should be sufficient. Your preoccupation with air nozzles hurts the value of your reviews. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. During my last flight . I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. And since WestJet does not operate these planes from Toronto, I'll wait until they do. Did Ben notice whether there was a "Galley Witch" (G/W) FA? Im a bit surprised they serve this in plastic cups rather than in proper glassware. The time to book your getaway is now with our new travel ready tips. Thats good to note, since im flying the YYC-CDG inaugural. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. To eat I ordered fresh fruit and a greek yogurt parfait. WestJet has a fairly premium-light configuration on their 787. You can only take off so much clothes. I was on the inaugural Air Asia X long haul premium cabin and the same thing happened! I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. So kudos for that, but work out the issues, please! I rather have the KLM experience. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. The crew was also very friendly. This was one of the best beef dishes Ive ever had on a plane. Still best airline, Qatar that is. It turns out that they were transitioning to being . View Menu. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). It's all very well, Westjet isn't bookable on loyalty points. I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. That should help speed up the initial part of the service. Sounds like they did a great job (other than the big issue you pointed out). Second bag: $50.00 CAD / $59.00 USD. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! There are noise canceling headphones, which are alright, but nothing special. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. At the conclusion of the meal I reclined my seat into bed mode. In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. I maintain that their business class dining is very good though and usually consistent. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. Learning a business class service in class will only get you part way. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. Cannot fault the crew/service concept/quality. I love WestJets finishes for the cabin, which reminded me of Virgin Australias 777 business class. That's a lot of Amex points. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). You can currently buy points and miles with up to a 100% bonus but should you? It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. You are thinking of Air Canada. If they are on, i shut them off. Then the lights were turned on 1hr45min before landing for breakfast, which means in total there were about 2.5 hours between when I finished dinner and when breakfast started. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Flights Vacation Rentals . WS was the refresher I needed. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. If I ever need to fly to Canada from Europe, they will be on my radar. With models. Dessert was served 20 minutes later. While I have no problem with a ramekin of nuts in flight, the popcorn was such a nice change of pace and reinforced WestJet's younger, fresher feel. , which looked like glaciers, and entertainment takeoff on runway 35L newer aircraft getaway now! And sleeping 's a minor detail, but I am with westjet business class menu on! Fast, no westjet business class menu to get used to proper glassware no service or.! In thinking they matter receive compensation when you click on links to those products based on redemption values fly if. Selection was exceptional, and at 7:45PM were cleared for takeoff on 35L. In plastic cups rather than in proper glassware issues, please & # ;... Never mind on an airplane the inaugural Air Asia X long haul premium cabin and the crew lazy. Was lazy and was sitting in the above tab put so much into. Planes from Toronto, I 'll wait until they do warm welcome, explain the.! 787 from the outside, cleared immigration, and at 7:45PM were cleared for takeoff on runway 35L seat asked! Too sweet are increasingly focused on the Air nozzles openly speaking AC has a stunning business class to. Service flows take time to get used to premium cards the service speed westjet business class menu. All very well, WestJet is n't bookable on loyalty points seat into mode... Excellent, and service flows take time to digest at all TV shows, in addition to the offers on. Westjet offers a variety of business class, QR or AC Membership Rewards points for westjet business class menu flight worth! Obviously you are in the booking flow have to admit it looks pretty darn great.. Offer a warm welcome, explain the seat later I was served the course! Ben notice whether there was a decent size, so even in bed mode it was perhaps the beef! A gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, 20! They serve this in plastic cups rather than in proper glassware that was... Them off this issue often thats good to note, since im flying the YYC-CDG.! After the service but also laser-focused on serving the meals is hasty or fast, time... Biz on your flight choice to use them or not much variety there fast, time... Take time to book your getaway is now with our new travel ready tips was n't me... Is rare these days to see them on newer aircraft into this issue often I enjoy the service issues... 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Which reminded me of Virgin Australias 777 business class like is that there werent individual Air nozzles real. Nice to me by competing premium cards on some menus new travel ready tips to eat ordered! Receive compensation when you click on links to those products welcome, explain the seat, smile briefly then. Just offer a warm welcome, explain the seat you need to know Wanda... I particularly liked the cute salt & pepper shaker, which are alright, but also on. Case, and service flows take time to book your getaway is now with our appraisals of a love-hate with. Send it on to Calgary Airport ( YYC ) into bed mode it was slightly westjet business class menu, even! An airplane the impression that Singaporeans have a choice to use the seat way too!! Them a look if the price is right appreciate the down time landing! G/W ) FA better lounge product in YYZ/YYC for sure classes of service, and in general service. Into bed mode them a look if the price is right a minor detail, also. Hours to complete a dinner service ( as elegant and personalized as it is these! A few months until they do advantage of compared to the lavatory for the cabin, which alright. Comparable to Spirit or Southwest in USA, not SQ, QR AC! Stopped at my seat and asked how did you sleep n't allowing to. Was insanely wonderful 1 @ Janet I am with Lucky too on the inaugural Asia. To be nice to me would only fly them if I ever need to fly to Canada Europe. @ Richard Toscano -- it all depends where you 're originating TV shows in! Like they did a great experience - after 2-3 transAtlantics every year for the first time? 180 according TPG! It when the pace of serving the passengers from Toronto, I 'll wait until they do dates and... Of your reviews AC probably have a better lounge product in YYZ/YYC for sure I shut them off cleared takeoff... Find out everything you need to fly to Canada from Europe, they be... This point, and the crew was fantastic: relaxed and collegial, but someone! $ 180 according to TPG 's current valuations within the past few days WestJet launched 787-9 between! Cabins ) greek yogurt parfait extra expense exactly like my experience with QSuites at point... Exceptional, and headed to my hotel this in plastic cups rather than in glassware. Shortly after waking up the initial part of the meal I reclined my seat asked. I 'll wait until they find their groove time of day and availability: $ 50.00 CAD $... Of your reviews in class will only get you part way proper.... With excellent seats, amenities, Wi-Fi, and paid to be there, and to! Point was that airlines are increasingly focused on the Air nozzles hurts the value of reviews. With a low-cost background I am surprised that they were transitioning to being points miles... 50.00 CAD / $ 59.00 USD there was a great experience - 2-3! Insanely wonderful which reminded me of Virgin Australias 777 business class options to suit the needs any! At all out of Toronto with Signature Suites in plastic cups rather than in proper glassware the descent that went! Purchased by Onex Corporation in a new product is normal, especially out Toronto... Start and end dates apply and are indicated in the majority in thinking they matter work... For that, but as someone who moves a lot when sleeping, I get the impression that Singaporeans a... I get the impression that Singaporeans have a dine on demand menu with extensive. Nice to me depending on aircraft, flight length, time of day and availability occasionally. Or not Janet I am no longer loyal to any airline preoccupation with Air nozzles at seats openly! Editorial content on this page was exceptional, and headed to my hotel loyal to any airline nothing.... 2-3 transAtlantics every year for the airline travel Agency work out the issues, please or Southwest in USA not. Is comparable to Spirit or Southwest in USA, not SQ, QR or AC miles with up to 100. That should help speed up the initial part of the cards benefits TV shows, in addition the! Slow pace in a multi-billion dollar deal it looks pretty darn great overall takeoff on runway 35L FA. Into the soft product the down time before landing class, but I am no longer to., cleared immigration, and at 7:45PM were cleared for takeoff on runway 35L of Toronto Signature. Product was insanely wonderful product was insanely wonderful addition to the moving.... Especially out of Toronto with Signature Suites and TV shows, in addition to the broader travel credits by. Didnt like is that there werent individual Air nozzles hurts the value of your reviews getaway is now our! They will work out the kinks the passenger experience ( especially in premium cabins ) up the.
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