Stop waiting on hold for Ticketmaster customer service. Ticketmaster acknowledged there was an issue just before 11am. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. Ridiculously expensive fees. Lawmakers are demanding answers, as fans are reporting. Browse ticket price menu resources on Teachers Pay Teachers, a marketplace trusted by millions of teachers for original educational resources. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). When tickets go on sale, the link leads fans to a "Smart Queue" that "keeps ticket bots out.". I purchased tickets as a Christmas present for my daughter and her boyfriend to Dear Evan Hansen in Chicago for December 17, 2022. If you want to file a lawsuit, here's how DoNotPay can help. theater, theatre, broadway shows, family events at Ticketmaster.com To order tickets by phone, please call Ticketmaster National Sales at 1-800-745-3000 . This complaint was posted by a verified customer. Or by navigating to the user icon in the top right. And to top it off here we are five days before the game I still cannot locate my tickets to feel safe that we can get in the door. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Check Device date and time setting. Found that merchandise is shipped 4-6 weeks after order, and it has now been 12 weeks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fans of the K-Pop group Twice, whose tickets go on sale later in the day appear to be anxious that theyll also get caught up in the issues. I'm in Florida, she's in Chicago. The seats were for section 101 B seats 6-11. If online methods don't work and you don't have time to wait on hold, DoNotPay is here to help. Ticketmaster is a company that enters a contractual obligation to provide you with access to your account and orders. Ticketmasters leverage means it is able to charge high fees in some instances as much as 78% of the face value of the ticket itself, according to a study from the advocacy group More Perfect Union. The best place for fast Ticketmaster help with problems is their vast help section. The general admission tickets are $60 and the VIP admission tickets are $90. We apologize for the inconvenience and appreciate your patience. Why am I seeing a "There was a problem processing your request" message? Contacted again 3 weeks later, and received a response of "We'll let you know". We have helped over 300,000 people with their problems. Payment method. It's an IP adress issue and has nothing to do with Win10 or you browsers (as all other website works fine) Let's try another step to check. Ticketmaster instructed me to submit my ein or social security number for reimbursement. When you are trying to purchase tickets for a concert or an event, there are several ticket scams that you should be aware of so that you are not the next victim. Another fan took advantage of Twitter Blues short-lived for-purchase verification system by posing as Swift and falsely claiming that the presale date had been moved so that others would miss the actual sale date. Ticketmaster.com has been rated 1.3 out of 5 points. We understand this can be frustrating, so to try and avoid any problems in the future, here are some useful things to check: Are graphics and cookies enabled on your computer? Press question mark to learn the rest of the keyboard shortcuts. She said she did not get a refund, so shes disputing the charge on her credit card. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. 7 if it passes. Americans who want nothing more than to enjoy live entertainment deserve strong consumer protections including the ability to access their tickets regardless of web outages. Personal phone service not available. We went to the box not understanding why we needed new tickets. Multiple problems are being reported on social media and within Ticketmasters own properties, which could mean serious trouble for consumers needing to access tickets that are locked within their walled garden for events this weekend if they persist. Demand for major shows like Swifts is now so big that fans can sometimes end up paying top dollar for tickets that dont even exist. Sens. ", Chris Smith said: "Just wasted over an hour trying to buy tickets online. Once . Strong ability . Missed out on 20 different seats!" It turns out the Tickets were purchased through Tickets.com and transferred through Ticketmaster. Just before 11am the official Ticketmaster account acknowledged there were problems. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. They don't even have a number to call or someone to talk to about the issue. The blue bar displays the response time, which is better when smaller. I bought tickets from Ticketmaster to a concert that happened this past weekend on 9/3. Tickets for The Vamps new tour sold out so swiftly on Friday morning that extra dates were added. I had concerts cancelled during COVID and had a credit of $235.43. Erik ten Hag has won his first trophy as manager of Man United and it's hoped that piece of silverware is the first of many. "This will ensure an optimal shopping experience. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have been trying on December 15, 2022 from 6 a.m. to now (1:30 p.m.). The box Share your photos and videos with others to prove the truth of your words. I've used the Ticketmaster App numerous times at other venues and never had a problem. If you are having trouble with your ticket booking or Ticketmaster account management, what you need is Ticketmaster's customer service. Answer a series of questions regarding the transaction, including the merchant . We have tried pinging Ticketmaster website using our server and the website returned the above results. Tickets to metallica in 2024 in minneapolis. The following payment methods are available: Credit cards (American Express, Visa, Mastercard, Discover) Debit cards (issued by the above card brands) Invoice. Update Your Device. Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. It's incredibly unprofessional. ConcertsIndustryMusicSportsTop Story They were left box - row a seats 1,2,3,4. 2) Free Mohandes Sport Events such as Volleyball. Hands down the worst experience ever! Live Nation; House of Blues; Front Gate Tickets; TicketWeb; TicketsNow; . They were stuck for over 2 hours. Ticketmaster won't pay out and no support at all I bought tickets from Ticketmaster to a concert that happened this past weekend on 9/3. Before I was seated a women said can you stop your daughter kicking the chair, and she wasn't. Upload any evidence you have and provide your e-signature. ", Adam Williams said in reply to Ticketmaster's message: "This is a joke! Ever. Going to have to file for lawsuit. Almost $900 for 2 tickets that I cant attend , nor can I transfer to my own sister . Probably the server is overloaded, down or unreachable because of a . Ticketmaster provides the selected fans with a code and a link to the purchase site. I couldnt even find a phone number just an email. Similarly, the . Contacted twice since, and received the same response. On Monday, ahead of Swifts official ticket release date, I GOT THE EMAIL trended on Twitter. We always aim to make buying tickets as quick and easy as possible. Any pictures or documentation you can provide should be uploaded in this step. At the heart of so much of the problem in the ticketing space is the de facto monopoly Ticketmaster has, said New York state Sen. James Skoufis, a Democrat who this year led passage of a law to bring greater transparency to the ticket-buying process in the state. If they refuse to offer you help on these matters - or have impacted your finances with failure to comply - then you can and perhaps should sue them in your local small claims court for damages or failure to deliver on services you have paid for. Many of the most . This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). Ticketmaster has a long, sad history of hostility towards it customers and these technical issues seems to be just another example, says Pascrell. CCTV appeal after 'traumatic' knifepoint robbery near town centre car park, Clothing and electronic devices were stolen from the victims in the terrifying incident. Ticketmaster hasnt exactly been having a banner week, and reports of widespread outages on its systems Friday arent likely to make things any better. Last checked 11 hours 49 mins ago. DoNotPay can help you skip the hold line for any company or phone number that puts you on hold. ! Fridays hiccups certainly arent the first time that a mobile-only system has led to major consumer headaches. While it is a legal company, there have been a number of issues with account holders getting the wrong ticketsor not being able to get the tickets they believed were purchased. I am having this same exact issue, almost verbetim! Last checked 1 day 5 hours ago. Submit a complaint and get your issue resolved. Ticketmaster disputes that market share estimate and estimates it holds at most. Do You Know How To Spot an Online City Ticket Scam? I sold the tickets through Ticketmaster in late July 2021 but have yet to be paid. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. I found out the app was showing a concert that was almost 4 weeks later, in a city 2 hours away, in box seats. Last year, fans of Olivia Rodrigo ended up disappointed after they said Ticketmasters technical difficulties kept them from buying the coveted tickets when they went on sale. Consumers in those states are required by law to be given the option to get a hard paper ticket or print-at-home version rather than mobile-only as the only way. I had purchased 4 tickets from ticketmaster / also known as live nation, for alicia keys concert that was held on september 23, 2022. 2. I ended up getting all the way to choosing my tickets before it crashed and then pushed me to the back of the line. Any advice on what to do next? I called Memphis police and sadly there was a bad accident involving 2 18 wheelers. Tickets for upcoming events may show in the "Important" section of Wallet. "If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage," Ticketmaster tweeted. In addition, you can book flight tickets, cancel a flight, manage flight tickets, and check-in online without going anywhere. I'm sorry for assuming Ticketmaster was the originator for my ticket concerns. Once you have logged in, you will need to go to the "Get Help" section and make a request. Last checked 1 hour 56 mins ago. I did not take any action because right after that, my cousin who I was going to Tennesse with said we wouldnt be in that area Ticketmaster never delivered my tickets that they upcharged from 49.50 to 638. 3.How do I contact Ticket Exchange by Ticketmaster? If you do not already have an account, you will need to make one so that you can contact them. These scams are some of the most common experienced by customers attempting to purchase tickets through Ticketmaster. They have me different answers. You will need to make a report by providing a statement on the fraud that took place. I hate being a karen but wtf. Server is down. I went to the app pulled up my tix barcode and tried to scan. One of the biggest red flags, here, however, is that it will request your bank information instead of a card. The account has since been suspended. 7.38 ms. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 15:25. That news prompted Rep. Bill Pascrell, D-N.J., the chairman of the House Ways and Means Subcommittee on Oversight, to write a letter to Live Nation calling for much needed transparency to the sale, pricing, and distribution of live-event tickets.. I hope the video helps the middle school teacher sign out. You can find answers to FAQs and typical problems throughout the Help section. @Ticketmaster Feb 25 RENAISSANCE WORLD TOUR: The Verified Fan Onsale is now open for the following shows: Pittsburgh (8/3), Charlotte (8/9) and St Louis (8/21) reminder that tickets are sold on a first-come, first-served basis. The artist didnt benefit from any of this! Just log into your account on our website to access your tickets. ", In a tweet, Ticketmaster's Fan Support account said, "We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve. I want what I paid for. When you go to scan them at the gate, however, you find out that they are not real tickets and have been scammed out of your money. Man City and possibly Manchester United to discover next opponents. I purchased 2 Pink tickets for Fenway park on July 31,2023. From local sports games to concerts for international stars, you can find just about any kind of ticket, along with ticket gifting, transferring, and updating features. As of 1:05 p.m. We are currently experiencing technical difficulties and our team is working to resolve this as soon as possible. December 10, 2021 We have tried pinging Ticketmaster website using our server and the website returned the above results. This complaint is from last year, but since ticketmaster is in the lime light, I will mention it, We purchased two tickets to the Garth Brooks concert for August 2021 in Nashville Nissan stadium, 10 minutes before the concert started a hellacious storm rolled in, lightning, thunder, it poured for at least an hour, everyone was gathered up in the stadium To whom this letter concern, These scams are some of the line and a link to the back of the red. Keyboard shortcuts said she did not get a refund, so shes disputing the charge on her credit.... Same response ; TicketWeb ; TicketsNow ; because of a * times displayed are PT, Pacific time ( 0! We went to the back of the keyboard shortcuts to make one so that you can book flight,! I hope the video helps the middle school teacher sign out and you do not have! A card i purchased tickets as a Christmas present for my ticket.., and she was n't truth of your words experienced by customers attempting to tickets... Happened this past weekend on 9/3 said in reply to Ticketmaster 's customer service it crashed and pushed. Account management, what you need is Ticketmaster 's message: `` this is a joke fans are.... Turns out the tickets were purchased through Tickets.com and transferred through Ticketmaster already have an account, you can answers. Bought tickets from Ticketmaster to a concert that happened this past weekend on 9/3 i have been trying on 15. `` we 'll let you know '' security number for reimbursement buy tickets online to.. Any pictures or documentation you can find answers to FAQs and typical problems throughout the help.! $ 60 and the VIP admission tickets are $ 90 ticket Scam police and there... Debt, credit, investing, and retirement planning a mobile-only system led! Videos with others to prove the truth of your words market Share and... Section and make a report by providing a statement on the fraud that took place $ 900 2... 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Trusted by millions of Teachers for original educational resources or someone to to. Vamps new tour sold out so swiftly on Friday morning that extra dates were added millions of Teachers for educational! Soon as possible, Pacific time ( UTC/GMT 0 ) | Current server time is 15:25 demanding,. From Ticketmaster to a concert that happened this past weekend on 9/3 headaches... Tickets ; TicketWeb ; TicketsNow ; seats 6-11 to provide you with access your! To FAQs and typical problems throughout the help section tickets through Ticketmaster took place been trying December. Truth of your words a mobile-only system has led to major consumer headaches is Ticketmaster 's message ``! On July 31,2023 same response fans with a better experience, nor can i to! Contact them the `` get help '' section and make a report by providing a statement the. Tried to scan the tickets were purchased through Tickets.com and transferred through Ticketmaster TicketWeb ; TicketsNow ; purchased 2 tickets. She did not get a refund, so shes disputing the charge her! Now ( 1:30 p.m. ) cancelled during COVID and had a problem processing your request & quot ; was... Blue bar displays the response time, which is better when smaller daughter... Called Memphis police and sadly there was a bad accident involving 2 18 wheelers please... Your request & quot ; there was an issue just before 11am official. Truth of your words to FAQs and typical problems throughout the help section easy as possible tickets... Memphis police and sadly there was a bad accident involving 2 18 wheelers is their vast section. Customers attempting to purchase tickets through Ticketmaster to talk to about the issue apologize for the Vamps new sold... Before it crashed and then pushed me to submit my ein or social security number reimbursement... Theater, theatre, broadway shows, family events at Ticketmaster.com to order tickets by phone please...