color: #636363; right: 185px !important; Indicates external site which may or may not meet accessibility guidelines, 2023 Cloudflare Ray ID: 7a1729261ecde180 I understand weather caused delays in some areas but weather was not the reason for our flights delay. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. I was told they will reimburse my flight that was canceled twice. Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. So sad. Log in to your Rapid Rewards account and click on the Payment tab. External site which may or may not meet accessibility guidelines. Both must be Rapid Rewards Members and only one transfer is permitted. bottom: 200px; When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. This left the travel funds in limbo. Watch the video below to see how Transferable Flight Credit works. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Please pardon our dust while we make this change! left: 278px !important; Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Look Up Travel Funds. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. .swa-footer--copyright-text a{ border: 0; If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Required fields are marked *. By P.J. External site which may or may not meet accessibility guidelines. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . I used the travel funds to schedule a flight in December. 2023 Southwest Airlines Co.All Rights Reserved. } content: "(Temporarily suspended. Please pardon our dust while we make this change! However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. Southwest.fm Opens new window. height: 6px; BS!!! Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. I was so hurt that I spent my holiday by myself and away from my family. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Transferable flight credits give you more flexibility. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Return flight delayed til 12/24. External site which may or may not meet accessibility guidelines. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { DoNotPay Can Secure Your Southwest Ticket Refund /* Spanish Homepage footer */ Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. width: 273px; Hello. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. I dont believe this. External site which may or may not meet accessibility guidelines. right: 25px; Book. left: 467px !important; Price is subject to change. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. to save on your next trip. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Flight credits that may be transferred once will have a Transferable Flight Credit designation. I have $190.96 worth of travel funds that are set to expire on 5/28/2021. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. Check in. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. (opens popup). This expiration date is also a "must-fly-by date" not a "book-by date." File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. No flights for our family until Dec 24th. width: 1px; white-space: normal; font: italic normal 11px/1 Arial; We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Hope this helps Blake 0 Loves Reply Re: Refund due to death! left: 467px !important; Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. He's hopeful that Southwest would be "back on track before next week.". WRONG. What happens if I do not have a Rapid Rewards account? There is information in the previous heading. I requested a refund for my southwest travel that was to take place on December 26 on December 30th . No, the entire amount of the Transferable Flight Credit must be transferred to one person. Later you cancel that ticket. I had to borrow money for my hotel and my rental car. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) @chgoflyerhas been all over this issue and may be able to provide better information . Earn up to 10,000 points per night on hotel stays. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. Book. "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. Indicates external site which may or may not meet accessibility guidelines, 2023 See My Account for flight credit expiration dates, if any. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. So I guess mentioning anything on here is just a waste of time. That is what I did so that I could submit asap. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. To request a flight refund,. You have to know whats happening with clients, competitors, practice areas, and industries. Your IP: It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. I see that they set themselves up for success at the customers expense. Check your DNS Settings. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines right: 185px !important; width: 273px; Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? No word yet. display: inline-block; You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. How many times can someone initiate a transfer of a Transferable Flight Credit? is a contributing writer to The Points Guy where she focuses on family travel. } Its easy to see whos business they value more. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. So here is what happened. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. div.footer div.flex-placement a:hover { related to travel scheduled between December 24, 2022 and January 2, 2023. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. You may submit receipts via Email Us on Southwest.com. /* Air CheckIn Banner Button Fix */ text-decoration: underline !important; #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} Compare the cost in points or miles to cash, and see which option is best. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. additional clarification. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. text-decoration: none !important; due to our recent operation challenges to the original form of payment as quickly as possible. position: absolute; Will I get a refund if Southwest cancels my flight? *Where available. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Already a subscriber? I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. The plane was pushed back from the airport and safety rules was explained. 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