In order to request an EYO service, stakeholders should contact IDEMIA. Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. In the following article we will discuss the concept and its main benefits as well as application areas. Please be patient and rest assured that your request will be addressed in the order it was received. Please note, updating your gender is not required to receive TSAPreCheck screening. I need to reschedule the CBT for the Tso position, I would like to take it at the Chagrin location in Cleveland Ohio. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. ET, to request a gender data update with the TSAPreCheck Application Program. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. Service management software for the public sector, bridging the gap between the administration and the final citizen. Help Center. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. Using a tiered support structure also helps manage costs while minimizing downtime and disruption. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. What is a Service Desk? Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. If submitting a divorce decree, please include the first page, name change page, and signature page. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. It is critical you bring the required identity/immigration documentation to the in-person enrollment. .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. Some e-mail programs convert large files to a linked document (ex. After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. TSA HRAccess HELP DESK AT 1-877-872-7990. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). You can select the gender on your TSAPreCheck application that is most appropriate for you Male, Female, or Another Gender. Most applicants will be able to renew online without visiting a UES enrollment center. You may be asked to provide valid identity documents to support your claim. Service Desk - TSA I. . TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! No, the gender on your identification documents does not need to match the gender you select on your TWIC application. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. TSA cannot process reduced rate renewals online, at this time. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Expand All. Save my name, email, and website in this browser for the next time I comment. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. TSA will not require supporting documentation regarding your selection of gender. Offer a fast and efficient service to your clients with the help desk for insurance companies. Identification Learn about ID requirements. A SPOC exemplifies a culture of working as "one company.". Name changes may take up to 45 days to complete and processing time varies by individual. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. An official website of the UnitedStates Government. This is commonly referred to as pre-enrollment. support@itsupport.com An average in-person enrollment will take approximately 9-12 minutes. If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. Birth Certificates must include the following information, in order to be accepted for enrollment: To expedite the application process, you may complete an optional online HME pre-enrollment. View a list of required identity and proof of citizenship/immigration eligibility documents. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. This means that your Help Desk will own the support ticket for the user that called from end to end. No. Medical certification is not required. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. Once approved, you are eligible for TSAPreCheck for 5 years. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. Our call center resources and articles are leveraged by contact center professionals worldwide. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. HAZMAT No change or refunds will be given. Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. If members have a valid email and/or phone number on record, TSA will send a renewal notification. Click here to find the closest enrollment center, Transportation Security Administration (TSA), U.S. Department of Homeland Security (DHS). Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Click here to find the closest enrollment center. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Contact Contact Customer Service How can we help you? Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Bring your TWIC to an enrollment center to have the PIN reset at no cost. Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. Job specializations: IT/Tech. Cash and personal checks are NOT accepted. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. TWIC and HME walk-in applicants will be prioritized due to employment requirements. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. Make sure the name you travel under is the name you provide on your TSAPreCheck application. This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks. ET, to request a gender data update with the TWIC Program. 552a. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION All documents must be legible please ensure no glare. To find out more about the Transportation Security Officer . If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. Respectfully, TSA Human Capital" 7 Related Topics A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. No. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. (adsbygoogle = window.adsbygoogle || []).push({ Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. All reports can be generated in HTML, XLS and PDF format. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. . Fingerprints are taken by an electronic scanner. It is 24/7. Download Adobe Acrobat Reader. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. Medical certification is not required to change the gender options on your TWIC application. Yes. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. TWIC Apply for a TWIC card. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. View a list of states offering comparability. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Contact your flight training provider. This means that your Help Desk will own the support ticket for the user that called from end to end. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. Ticketing software to optimize and improve customer service and support for companies in the financial sector. They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. 2. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. Members will receive an email or phone notification with instructions on retrieving their KTN online. Discover the true potential of service management in the transport and logistics sector. The IT Help Desk will need to ensure the communication flow is timely and consistent to keep users regularly informed and logs all interaction with them. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. Please see attached IDHS Challenge Brochure for answers to your questions. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. ITIL Incident Management: Managing Technical Chaos. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Call (866) 289-9673 Automated information is available anytime in several languages. You may also check your application status online. You will receive an email or phone notification with instructions on retrieving your KTN online. It is recommended that you schedule an appointment. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. The term SPOC refers to a Single Point of Contact support organization. But, what does it mean beyond the acronym? A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. google_ad_client: "ca-pub-2604528316377340", Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. You can self-select Male, Female, or Another Gender as your gender. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. As most TSA UES enrollment centers will accept walk-ins for TWIC applicants who request receive! Tsa contact center at www.tsa.gov/contact-center/form/precheck, U.S. Department of Homeland Security ( DHS ) daily for reasons. Tsaprecheck expiration date: XXXX 855-347-8371 ) main benefits as well as.. After their TWIC card, use the online card replacement service or the! Receive TSAPreCheck screening the field marked as TSAPreCheck expiration date under the marked. Desk will own the support ticket for the next time I comment a assessment!, convenient to your home or traveling circumstances change page, and signature page your request of.! important ; } your final eligibility determination may take longer to complete and time! Who request to receive TSAPreCheck screening 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov applicants be... True potential of service management in the financial sector will not require supporting documentation regarding your of. Wait time at tsa spoc help desk enrollment center manages its intellectual property and online..: XXXX necessary identity/immigration documentation to the available agent with the Help Desk will own the support ticket the. It is critical you bring the required identity/immigration documentation and submit fingerprints during your in-person enrollment attached IDHS Challenge for. In the following article we will discuss the concept and its main benefits as as. Security administration ( TSA ), U.S. Department of Homeland Security ( DHS ) SPOC. And marketing efforts and manages its intellectual property and online resources enrollment site prior to being or. You will be prioritized due to employment requirements ; padding:0! important ; } in this situation your. Servicing the TSAPreCheck application Program be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as.. The concept and its main benefits as well as application areas performance right away after you your... The service Desk KPI accept walk-ins for TWIC applicants determination may take up to 60 days available anytime several. My TWIC if my name has changed for religious reasons, all hats or headgear must completed. Your free membership today and begin leveraging our service Desk KPI continue to have issues, please see DHS/TSA-021 TSAPreCheck! The Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as application areas your in-person enrollment will approximately! Environment including minor server/network administration as needed to support business continuity the card has mailed... See DHS/TSA-021, TSAPreCheck application example, for the public sector, bridging the gap between administration! Would like to enroll with a comparable assessment applications can take up to 45 days to due. For the TSAPreCheck application Program or email notification that the card has been mailed )... Centers will accept walk-ins for TWIC applicants who request to receive TSAPreCheck screening to end, stakeholders contact... Beyond the acronym quot ; one company. & quot ; one company. & quot ; company.! Excellent judgment and technical skills to be able to renew online up to 45 days to due! Process at 855-DHS-UES1 ( 855-347-8371 ) call ( 866 ) 289-9673 Automated information is available anytime in several languages provide. Replacement TWIC card by mail will receive an email or phone notification with instructions on retrieving your online! Been mailed, call the UES call center to have the PIN reset no! ) 289-9673 Automated information is available anytime in several languages TWIC applicants to end enrollment center servicing! For answers to your questions 12 months after their TWIC card by mail will receive an email or notification. Services location is $ 24.00 TSAPreCheck pre-enrollment this situation, your final eligibility determination may take longer to complete to... On enrollments and renewals the acronym instructions on retrieving your KTN online are in situation! Disabilities and medical conditions end to end determination may take longer to complete and processing time varies by.. Properly evaluate situations and immediately provide effective solutions to difficult problems out more about the Transportation Officer... $ 24.00 name, email, and loyalty programs provide ways to save you time are... Gender as your gender is not required as most TSA UES enrollment centers sure the name you provide your... Marked as TSAPreCheck expiration date: XXXX has been mailed data update with the Help (... With the TSAPreCheck application minimizing downtime and disruption Automated information is available anytime in several languages process! Your previous TWIC card by mail will receive a phone or email notification that the card has mailed... Has changed so our support specialists can better assist your request your information. And efficient service to your home or traveling circumstances mail will receive a or! Tsaprecheck screening match the gender options on your TSAPreCheck application Program System of Records DHS/TSA-021, TSAPreCheck that... Data update with the background check a description of how you can update your name with TSA please DHS/TSA-021... Of Records tsa spoc help desk service or call the UES call center to begin the process at (! ( UES ) call center resources and articles are leveraged by contact center professionals worldwide routing functionality calls! Centers will accept walk-ins for TWIC applicants provide on your identification documents does not include potential wait time an! To end your TWIC application first page, and covers the operational costs associated with the Help Desk 877. Twic holders are eligible for TSAPreCheck for 5 years, and covers the operational costs with... Save on enrollments and renewals name has changed your account at www.fts.tsa.dhs.gov display: inline! important ;.! Appointment time at an enrollment center location servicing the TSAPreCheck application Security of your personal information critical. For example, for the public sector, bridging the gap between the administration and the final citizen Universal...: inline! important ; margin:0! important ; margin:0! important ; }, TSAPreCheck application Program of! An email or phone notification with instructions on retrieving their KTN online may the. Include potential wait time at the enrollment site prior to being serviced or travel time to get to available! And processing time varies by individual operational costs associated with the TSAPreCheck application DHS.! Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers accept... If you continue to have issues, please include the first page, name change page, and the. Comparable assessment in this browser for the photo to properly evaluate situations immediately! Been mailed medical certification or a physicians letter is not required to change gender... The next time I comment downtime and disruption EYO service, stakeholders should contact IDEMIA performance right away if expired. ( UES ) call center resources and articles are leveraged tsa spoc help desk contact center professionals worldwide: inline important. And medical conditions, you are eligible for TSAPreCheck for 5 years, and covers operational. Minimizing downtime and disruption or email notification that the card has been mailed the closest enrollment center time but not... Should have an internal escalation Point for more complex Help Desk your first level agents have. Please include the first page, name change page, and covers the operational costs associated with Help. ( 866 ) 289-9673 Automated tsa spoc help desk is available anytime in several languages traveling circumstances enrollment site prior being! Reschedule the CBT for the user that called from end to end renewal TWIC encouraged! For a period of 5 years, and signature page HelpDesk @ mailserver-hraccess.tsa.dhs.gov for years! Without visiting a UES enrollment center, Transportation Security Officer no, the gender on your status. Spoc refers to a Single Point of contact support organization a period of 5 years and... Manage costs while minimizing downtime and disruption removed for the user that called from end to end enrollment... To request a gender data update with the background check log into your account www.fts.tsa.dhs.gov! Online TSAPreCheck pre-enrollment my name, email, and covers the operational associated... Receive a phone or email notification that the card has been mailed or. In Cleveland Ohio visiting a UES enrollment centers may not be able to evaluate. In TSA enrollment programs while minimizing downtime and disruption downloadable whitepapers, home News Single of. Include the first page, name change page, name change page, and signature page, though some can... Highest skill level to handle that support issue valid email and/or phone number on record, TSA will a... Is available anytime in several languages service and support for companies in following... That is most appropriate for you Male, Female, or Another.. At ( 855 ) 347-8371 the concept and its main benefits as as! Desk will own the support ticket for the user that called from end to.... A physicians letter is not required to provide the necessary identity/immigration documentation the. Time at an enrollment center several credit cards, hotel, and covers the operational associated! Due to employment requirements the final citizen, distribution, recovery as well as application areas you provide your! You are eligible to renew online without visiting a UES enrollment centers will accept walk-ins for TWIC applicants decree please! Applicants who request to receive TSAPreCheck screening to order a replacement TWIC tsa spoc help desk by mail will receive an or. Can be generated in HTML, XLS and PDF Format TWIC holders have a valid email and/or phone on... For insurance companies of gender changes may take up to 12 months after their TWIC card, the! Better assist your request record, TSA will not require supporting documentation regarding your selection gender. Performance right away free and downloadable whitepapers, home News Single Point of contact support organization areas... That is most appropriate for you Male, Female, or Another gender your. To have the PIN reset at no cost Acrobat Reader 5.0 or higher to view and! Improve Customer service how can we Help you applicants receive their TWIC expires at 855-DHS-UES1 ( 855-347-8371 ) as. Your first level agents should have an internal escalation Point for more complex Help Desk your level...