Such a poor service and unprofessional team work. That left me no choice but to decline the delivery. Almost comically bad. Slumberlands delivery time will vary depending on the items you ordered. The quality was amazing and the prices felt right if not, very reasonable. This Is Unacceptale. NEVER AGAIN ASHLEY!! Complete Lack Of Communication!!! Ashley Furniture HomeStore has committed massive fraud in my community. two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! not worth it. However, instead of making a sale, their salespeople guaranteed the store wouldn't. December 26th comes, we didn't get the ottoman nor a piece of our sectional. My wife and I decided to sit back and wait on the pushback date. I tell him we need to think about it. All this vs a simple replacement piece and I'd be writing a glowing review. Someone else tried to help me and he quoted me a price that was double what I expected. I further escalated at the store level and again directed to guest care who say the same thing. We will call you when we get it. The ONLY guarantee Ashley has is to NOT return all of your money if youre not completely satisfied. I purchased couches in November 2019 they showed up weeks late right before Xmas. This is a purchase experience that I regret and one that I will NEVER repeat. If the company had gotten the piece replaced when we called about it SIX MONTHS AGO, maybe there wouldn't be any dog hair, but as it is it's impossible to get every molecule off. Our sectional arrived as promised (date/time) but we had damage once it was in the house. We assumed updating to their top of line couches (truly real leather this time per sales associate) would result in better experience, shortly after also obtained matching dining table, hutch to match rooms. I will NEVER order from Ashley furniture again and I recommend you dont either. So I'm still out $150 for that as well. We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. The LEGS OF THE COUCH were not attached! I bought a $3,000 couch 6 months ago, it broke after a few days. We've curated an impressive selection of beds, coffee Total disregard for everything I experienced or was told. portalId: "3336997", If I could leave no stars, I would. About a year later we experienced the table finish coming off or thinning out after wiping with a wash cloth and water, only. Since this order was already wrong why was it not flagged, and the mattress opened up at the warehouse before the delivery? Fast forward to 4+ months later, my furniture was delivered. Which has an estimated delivery date for after Thanksgiving. I Had A Very Hard Time Talking To A Human..They Are One Messed Up Company. It was pricey but was reassured I could get a line of credit to help. To help streamline your search, just ahead are some of the best furniture brands to consider when upgrading your furniture. The man even stated, "There's no way she can get these on herself". We will not buy, nor do we recommend anyone buy from Ashley. AKA try to get the sale After, I made a big purchase is when everything went downhill. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. I tell him I understand he's trying to close the deal but we're just not ready. When she lifted the cushion there was velcro on the reverse side. They were friendly, patient, and helpful. I do not care about the $2 that the driver might have to pay for the 10 god dang pieces of hair on this BROKEN couch that we've been trying to get fixed for SIX MONTHS. Pay a little more and go to a private furniture store. I went online & ordered an Ottoman I paid using my Credit Card & I saw that the money was pending to come out of my bank account & I had the cash in there! The website stated $1299.99. We've had to use this now-very uncomfortable couch for half a god dang year and then we're told it can't be replaced because it has some hair on it???? I have also purchased wall hangings and household decor. They found the 1 coffee table and 1 side table and would call back to set up a delivery. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. This one from Slumberland was much more affordable and looks just as nice. I made tens of phone calls to get it fixed, exchanged, seems like no one care to take responsibility from customer service to store manager Had I read these poor reviews before buying my stuff I would have never ever stepped into this store BAD SERVICE! Ashley offers free shipping on small, light packages delivered within the 48 contiguous United States. The person I talked to today said the delay was because the items were ON BACK ORDER!!! I had a person from the store come twice to fix my rocker. I get different answers that Manufacture manager is on vacation, someone die in his family, he is out for business trip, he is F. sick and cannot pick calls, he was busy when support call the manufacture. It kept telling me the store was closed which it wasn't. As a manager myself, I cannot believe that this was how the situation was handled. All they could offer was 50% off the missing pieces but why would I pay for something I was promised in the first place and already payed for. Dont let this happen to you. After that, I tell him thank you and that I'd like to shop around (by myself). Copyright 2023 Acton Media Inc. All rights reserved. Learn more about Slumberland Furniture's competitors and alternatives by exploring information about those companies. I said, I have a ID number right here in front of me showing it was already accepted by PayPal & I have a sales number showing from my order with you on your website! This Company Sucks A## As Far As Customer Service Goes! Then they escalated it to the manager and gave us new dates, that they missed again. They can classify everything as normal wear and tear. The salesman there asked me what type of bed. If whenever the chaise arrives, will update. They have everything from bed frames to end tables to paintings to lamps and beyond. I asked for the replacement or refund one day after delivery and Ashley Furniture did not respond. Something the salesman did not inform her of. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. She is a woman of her word; her integrity and her compassion would not allow her to tell lies about scheduled deliveries that never happened or repairs that I waited and waited for that never happened or minor tasks that I was told would happen, but never did. I will be paying off my credit with them and never buying from them again. We asked for time to go look at other models and walked around the store shopping on our own. Have spent several hours and trips to Mall of Georgia store location. What a joke. I had to rent a U haul and I drove 56 miles from my location to pick up the bed from the warehouse. They asked a lot of personal questions and also made assumptions regarding my credit history and income to try and manipulate me into a purchase. Oh, and the second time they finally got the piece shipped out, which was today, we were told yet again it couldn't be replaced because of the dog hair. Some delivery complaints. Finally after going back & forth they sent a repair man out who told me he could fix the couches but the sagging cushions but it would happen again thats the way the couches were made. Thanks David T. I think one star is too much. I told him not today there is a storm outside I would like to just use the restroom. I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. Customer Service said it was on us. Finally I decided to trace the delivery and discovered that I would be number 8, apparently at the close of day and that showed there was never an intent to get to me between the previous promised time of 11:30 - 2:30 pm. So not only NOT early but late and now being told they dont reliever on sundays and mondays and wont work with our schedule. The same day another rep called me to say that the earliest delivery date is now 13th December. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. One guy moved it over on its base to realign it and they reported it. Anyone who is disabled will be lied to and screwed because now I have to pay someone to get this thing in my house because they refuse to take it back after it should have NEVER been delivered! she said "oh it's free" but the invoice showed a $119 delivery charge, when I questioned it, she said she didn't remember me asking but there is a charge for delivery/set-up & there was also a $59.99 warranty fee added, that I didn't asked for. THEY ARE THE WORST COMPANY EVER AND GBS INSURANCE COMPANY RIPS YOU OFF TOLD ME FOR MONTHS THEY WOULD COVER A TEAR IN MY COUCH NOW THEY REFUSE ,LYING TO PPL WAY TO EXSPENSIVE DONT BUY FROM THEM THEY RIP YOU OFF AND LIE TOO YOU. they always reply, they have contacted and notified the manufacturer. but no matter how well you prepare for this company, your time will just be wasted. trust it!! I ordered a small dining set on August, 2020, they told me to wait until the end of October, I agreed, nothing happened, I try to contact the store over the phone, they never answered, they don't send you and email or call you to tell you about the delay, so I had to go to store to know the status of my order, they told me there was a delay and that now the delivery day would be November 8th, 2020, of course nothing happened, the salesperson Donna Whelan gave me her card with her cell phone number and she never answered either, I came back to store on November 12th, 2020, the manager came over and told me that now the delivery day would be November 29th and that he was not sure that could happened, so irresponsible. My husband and I were thrilled with how quickly we found a mattress we both liked. STAY AWAY! Chad Spencer owns the Galleria store in houston. It has been 4 MONTHS and still no furniture. If you find something you like here be sure to check the website. She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. It had two drawers. I was very polite in every visit and simply asked them to cancel my entire order and pick partially delivered furniture. DO NOT SPEND YOU MONEY IN THIS PLACE. Furniture you but should last more than a year and or couch broke within a year and now we are told it will be another 6 weeks without a couch because that is just how it is. we have been given the run around when picking up our furniture. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. With sofabeds I can't really understand why you'd take a risk buying something you haven't sat on. The stop placement should have not been put on the check to begin with. PissedConsumer 2023 All Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. You will NOT get your furniture delivered, and if you do, never on time. High pressure sales tactics, complicated pricing to obscure what you're really paying, sneaky high-priced "protection plans," and dishonest and unreliable customer service. Leading up to May 6th we received confirmation calls confirming delivery for May 6th. Ashley customer furniture felt that it was "he said, she said" so too bad. I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. Take the wildly popular Primrose mirror, which is seen all over social media, or the seemingly endless list of elegant accent chairs, for instance. Other than the over aggressive salesman, Ashley has some nice pieces. Before they became involved with this company, it was decent, not perfect, but decent. We also noticed our 3.5 seater lounge squeaking when sitting on it. I asked to talk to his boss or if there was someone above him who could make decisions and he said he wasn't allowed to give out numbers and emails. As for us, we are finished with them. DO NOT BUY FROM THEM! Now two nights on the floor and she doesn't own a sofa and she needs to be at work on Monday!! We were told by our salesman that we would receive a $300 gift card. When I first came to Ashley to look at furniture the staff was really friendly and helpful. After I posted my review I tried to contact the sales guy Levi one last time. I had guests visiting and bought complete bedroom sets for 2 rooms and paid cash.I was told there were no issues in one order but the dresser for second room will be delivered couple days late. Since my furniture will not be delivered until next week i will be at the store tomorrow to be refunded my money for a warranty that does not cover anything! I would like to share my buying experience with future customers of Ashley Furniture. Fast forward a whole 3 weeks and the sectional begins to pill with minimal use. They never called so I had to repeatedly call them. I tell him I get it and don't need analogies. That took away the great shopping experience and it doesnt feel like a happy purchase. We were told it would be delivered the week of March 13, which I originally balked out as that was basically 6 weeks. The customer service person asked me to wait for 1-3 weeks for the refund 12/14/18: 3 weeks has gone by, no one called me, no refund is seen on my credit card, so I called customer service again. He would hide and then pop up on me. "Ok..do whatever you can just give me back the $ please cancel it again right now!" I was told delivery of the dining set would take place 11/21 and the rest of the items would be sent via UPS. SHOP ELSEWHERE!!! YES! We spent over a $1000 on this mattress, expected more from it, especially after the one in the store seemed to be of better quality. So I call customer service to inquire, and lo and behold, I get told that there's no order placed for delivery for us. All this would not have happened if Brandon the sales person was doing his job correctly or if a manager was going over orders on a busy day and making sure the new guys knew what they were doing. Customer service said once you signed for the items, we can not exchange or get a refund despite what the delivery men said. This allows you to get a great deal on furniture year-round. This terracotta vase is something I saw online and fell in love with. hbspt.forms.create({ In my opinion, Ms. Norma ought to be rewarded with management status or higher because her work and character is set so high on the bar that not even those who trained her in her profession can come near where she is with it. Unfortunately the worst furniture shopping experience ever!