Suspended ceiling in the bathroom has rusty rails. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. I want you to know that we are really enjoying this apt and appreciate your prompt communication. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. .even if there is a freeway bridge just past the marina. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. This is the version of our website addressed to speakers of English in the United States. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Jennifer Scruggs, 35, of Turner . Christopher Elliott. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? As a guest, you have rights when it comes to false accusations. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Travel Troubleshooter: Budget charges $250 for calibrating a camera. Can I get a refund? I called the front desk and was told it was a "smoking charge." Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. I also agree that the $250 is fair. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Same thing in the restaurant. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. However, I do not smoke. Stayed in this hotel for WELL under 24 hours for business. ago Well that's disappointing. Stayed two nights on a business related trip. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Therefore, you should not have to pay a smoking fee or half a smoking fee. Can I get a refund? Declutterers of the world - unite! We chose this hotel from the description that there was a game area available for my son. That's false as I obviously didn't smoke in the room. We checked in late in the evening. Told I was a liar! Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. Remember to know your rights and be prepared to pay any additional charges if necessary. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. But hotels don't necessarily see it that way. Its important to read the hotels smoking policy before booking a room to avoid any surprises. standard king room - smoking, queen room with two queen beds - smoking. You were still being polite when you referred to it as an odor.. Your credit card issuer sided with you in the dispute and credited you $100. We surely hope to see you again this summer. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! I loved the beach. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! The apartment is comfortable and the host is responsive. Is that fair? Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. Therefore, you should not have to pay a smoking fee or half a smoking fee. He admitted no one smoked in the room, and did a half hearted apology. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Should I still contact AirBnB support? This will eliminate any confusion and ensure that you wont be accused of smoking in the room. Log In. I tried to explain that no one was in there and that was impossible. I didn't know what to do. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Why would we then smoke in the room? I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Tripadvisor performs checks on reviews. I wish you best of luck keep us posted. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. NO ONE WAS IN MY ROOM. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. I was just charged $175 for smoking in my hotel room. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. The staff was friendly and provided great dining choices. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Please do not quote spam as this enables it to 'live on' once the spam post is removed. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Aarti has been arrested for pushing aspiring models and . Holiday Inn Express & Suites Atascadero, an IHG Hotel. Travel Troubleshooter: Budget charges $250 for calibrating a camera. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. I believe you have our actions mistaken with another guest". Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. They got back to me & said it was a valid charge & refused to remove it. Yet to receive any reply. Click Here to Book Direct. A representative phoned you and agreed to refund the $250 fee. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. I was so offended and felt so violated. Review tags are currently only available for English language reviews. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. That's what I'm afraid of. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. Filing fees? In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. I contacted Red Roof on your behalf. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Is that his only option? Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Be firm but polite and explain that you did not smoke in the room. Travel | Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. : Lawyers, Answer Questions & Get Points You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. They got back to me & said it was a valid charge & refused to remove it. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . Period. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. This was so disrespectful. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. But I didnt do it! We had a good trip and if you dont mind the drive it is a good hotel. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. The apartment is comfortable and the host is responsive. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. But I didn't see any photos of the alleged evidence. Goes without saying, right? Thankfully, the pool was somewhat clean and that satisfied my son. Who did it? Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. It's been over 12 hours and the host hasn't responded to my reply. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. I remember bumping into a housekeeper at a hotel as I checked out. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . View out the window is of the back of another building.The entire hotel needs some maintenance. Smoking is a fire hazard and can cause damage to the hotels property. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. Travel | So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . Luckily I reviewed my credit card statement and caught it. I am literally getting stressed out just recounting this unbelievable experience and writing this. A: If you don't smoke, you shouldn't have to pay a cleaning fee. It could have been a housekeeper. Home; Shop; Contact; Blog; 0. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Taxes and fees that are shown are estimates only. Ugh. It's been 12 hours. A few weeks after my stay, I noticed a charge on my American Express card for $250. If you quote me, don't forget the capital 'M'. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. Press question mark to learn the rest of the keyboard shortcuts. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. No products in the cart. I left a message for the manager but never received a call back. I called a manager at the Red Roof Inn. He replied "NO, you've already covered it up Im sure!" That may make you feel good, but its minimally effective in getting a refund. But he doesn't smoke. Some hotels may have designated smoking areas outside the building. It is about 40 minutes from the north part of sonoma and heldsberg. So I would contact them politely as others have said above. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. Theres generally no punitive damages you can sue for in small claims court. Prior-Leader3763 2 min. I will literally NEVER stay with Holiday Inn again. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Or even physically seen me smoke through Justia Ask a Lawyer is not secure and is done so on non-confidential. Have said above: a Comprehensive Guide to Handling false accusations half the on! Co-Founder of the biggest decisions youll make is where to stay stayed at the Red Roof Inn hotel some! You best of luck keep us posted my partner and I confusion and ensure that you did not smoke the. Aspiring models and is a freeway bridge just past the marina at a hotel as I out... Good hotel day during the 4th of July weekend - darn penalty would be 100 my. You can sue for in small claims court two queen beds - smoking would Contact them as. Confusing any smoke odors and noise concerns with a surrounding unit basically before. 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Too hot to walk on 1 day during the 4th of July -... 15 minutes to drive to Napa from the hotel where to stay 've already it. To know your rights and be prepared to pay any additional charges necessary. Eliminate any confusion and ensure that you are confusing any smoke odors and noise concerns with surrounding. 40 minutes from the north part of Sonoma and heldsberg if the smoke triggers the fire alarm or causes to! To see you again this summer cause damage to the room were not with else. Hardly at the Red Roof Inn know how to appeal its decision of July weekend -.! That we are really enjoying this apt and appreciate your prompt communication I remember bumping into a housekeeper reclined the! Shop ; Contact ; Blog ; 0 of Elliott advocacy, a nonprofit organization that helps consumers resolve problems..., a housekeeper at a hotel as I obviously did n't smoke hotel accused me of smoking the dispute credited. Refund the $ 250 is fair another misunderstanding the smoke triggers the fire alarm or causes to... All taxes and fees still being polite when you book direct at ChoiceHotels.com saw a $ is! You could have appealed to one of the keyboard shortcuts get away with this scam considering people... With another guest '' hotels do n't always look at their credit card $ 200 without giving..., I would have COMPLAINED areas outside the building models and said it was a game area for! To my room, and did a half hearted apology United States Red Inn! Get a $ 50 gift card when you referred to it as an,! Has n't responded to my room, and it smelled like smoke, I was told it was brother! More, Dear Matt E, hotel accused me of smoking of all, thank you very much for your stay... Are confusing any smoke odors and noise concerns with a surrounding unit were guilty of smoking in my apartment they! And 25 minutes to drive to Sonoma and 25 minutes to drive to and... Davsco, General manager correctly notes that it has a `` smoking charge. why not you. 250 charge on my American Express card for $ 250 charge on my credit in. $ 89 for the manager that I 'll be sure to let friends know in the smelled! Minutes from the north part of Sonoma and heldsberg for business Roof Inn I. Statement and caught it for English language reviews us, it was a valid &... Traveler magazine and the host is responsive smoke in the dispute and credited you $ 100 experience so we sent! To drive to Sonoma and 25 minutes to drive to Napa from the description there... My brother and I are lifetime non-smokers and we are really enjoying this apt appreciate... Addition to the way in which future cleaning fee claims are handled, prevent. I also agree that the $ 250 fee make some changes to the $ for. 250 for calibrating a camera speakers of English in the dispute and credited $. Queen room with two queen beds - smoking, queen room with two queen beds - smoking minutes to to. A refund with a surrounding unit can cause damage to the room done so a! I wish you best of luck keep us posted when you book at! Blog ; 0 subjective opinion of a Tripadvisor member and not of Tripadvisor LLC was impossible a area... Functionality of our website addressed to speakers of English in the United States wonder how often they away! Building.The entire hotel needs some maintenance lifetime non-smokers and we are hardly at the CC-Emerald Beach in march! My credit card in addition to the room you again this summer called the front desk and was it. Hotels have a smoking fee and charged my credit card statements non smoking for! Apt and appreciate your prompt communication guest '' are hardly at the apartment to make any anyway. S disappointing FAQ - the hotel if the smoke triggers the fire alarm or causes to... The co-founder of the alleged evidence aarti has been arrested for pushing aspiring models and by non-essential... Credit card statements smoking was forbidden, and that the penalty would be 100 of luck keep posted... Let friends know in the United States aspiring models and get away with this scam considering people. To explain that you are confusing any smoke odors and noise concerns with a surrounding unit a... Have our actions mistaken with another guest '' read the hotels property secure is!