All rights reserved. I've worked in call centers before, and this situation sounds odd in that they are counting the breaks as part of the time where they are allowed to be working, but not on the phones. If you enjoy it and the money you make works for you then who cares? Engagement Telehealth Solutions Expert for more than 30 years. They had cameras all over the place, including the break room. I have been with co a long time..i dont enjoy my job anymore and its too stressful with all performance demands .too much pressure. Now that I think about it, most people in the industry know that they are losers too. Even if the job parameters are set in stone and you cannot allow your employees to work remotely, you can support employees byletting them arrange their own shift changes when they need to take care of personal matters. Oh, and the phones would sometimes take a few minutes to log in, seemingly randomly. When you allow less stringent call procedures and policies, you reduce the feelings of frustration and stress, which will improve performance and decrease emotional exhaustion. It happens everywhere all the time. This is my first week on the floor after training and I dread every single call. Really, there are only two strategies to surviving: 1.) Measuring your "on" time is not unusual, and is probably the easiest way to be sure that hundreds of people are doing what they're being paid to do, and not off wandering around. an employee joined aegis when he was 19 left when he was 25, he thought he got a job he stop doing graduation, become a senior agent and after 6 yrs top performance kicked by company stating your salary too high we cant afford to pay you 28K, some employees terminated becs they were sitiing on answering machine for 5 secs, some 10 and some 15 secs. hope people give you advice how to handle quitting your job early. I think there would be fewer jerks in the world. CONVERGYS hires 200 people to do work which should be done by 2000 people, you keep talking and talking and talking without breathing, i rememeber the beep sound you disconnect 10 calls you get 10 beeps in a second thats their call flow(incoming) pathetic, moreover they dont allow you to login for 1.5hrs from your shift time thats their meeting time every day, 1.5 waste hours each day apart from 8 hr login and the team leader will strip you each day, plus 2.5 1 way cab time maximum for any agent as a policy , that means if some one coming to gurgaon from noida will travel 5hrs a day if first pick up and last drop. Contact Us: For questions about this career opportunity, please contact Lorraine Verduzco at (602) 542-4527 or LVerduzco@azdes.gov. I went through a months worth of training and quit after I was cussed out for not being able to do anything for true caller due to a dumb policy. We too have had 2 people stroke out at the office, 1 recovered, 1 lady died at her desk. As part of being a call center agent, Im expected to maintain certain stats. Refuse to take the job seriously, do whatever you want, keep your head down and stay out of the way, and see how long it takes to get fired. At both centers I got rewards to excellent customer service but speed is the only thing that matters. BUT I don't know when something better will come along. Send sarcastic emails about how to improve efficiency, productivity and other corporate jargon. Press question mark to learn the rest of the keyboard shortcuts. This kind of culture in a call center prevents agents from hopping on to another call when they should be eating lunch or opening a chat when they should be getting ready to pack up and go home. If most of your coworkers are like you (very underemployed), this is probably not the best idea. Nope. When the term was first coined back in the 1970s, it applied only to caregiving jobs like nursing, but now it's used across industries. Well Im not as tenured as you guys, BPO is my first job after deciding not to pursue further studies anymore. New call center careers in Los Angeles, CA are added daily on If you can't work in this type of environment, you're certainly in the majority. People who make their career the most important part of their life end up working way to much and then when they are old they regret wasting their life. someone or something is deleting our work emails, I feel horrible about reporting my bosss tax fraud, limits on employee computer monitoring, and more, my employee tears down other people, why cant I work remotely if everyone else does, and more. You had to develop a thick skin to work there. I did well a lot, but other times did awful and those are the times the managers were on my back all day. While giving way a lot of free shipping. By offering a call center incentive program, you can reduce employee churn and burnout. everything you need to know about how to quit your job, my coworkers keep asking about my assault, can I tell employees not to bring partners on work trips, coworkers ostracizing a former friend, and more, work is ruining one of my closest friendships, my employee isnt doing her job but I think shes being abused, telling a coworker thats none of your business, my team is mocking a coworkers virginity, and more. Hiring multiple candidates. Its a full time job and I make about $30,000 a year with salary and commission. If you showed up and someone was at your desk, you just had to find another one and log in ASAP. I did 1.5 years as QA and then got demoted for Going to upper management about a SUP that was being a dick to agents for making her do shit. I remember just to meet clients requirements our management imposed mandatory OTs. Yes. I've had way less "respectable" job (fast food, gas stations). This job pays pretty well, I work in a nice building and generally like being here. The issue is that they send me home after say, 75 minutes. Employers expect their agents to be empathetic even while they answer increasing numbers of calls and deal with emotionally charged customers, which causes immense amounts of stress ultimately leading to burnout. Rekisterityminen ja tarjoaminen on ilmaista. and can't resist! I worked for 3 years at a call center and the managers were always pumping us to be positive to sell, sell, sell. The good customers make the days better though. Web4. Give them a buffer of breathing room in case the coaching proves more difficult. A good Manager will get a feel for whether you are working the system, or genuinely doing your best, regardless of the metric itself. Im currently frozen looking at the button on workday that says resign but dont have any others options. Find anything other than an environment like this. I saw a :( so heres an :) hope your day is good, Yep collections makes you feel like the most hated person on the planet sometimes, But then you reach a point where the last good, caring part of your customer service soul just disintegrates and you just don't give a fuck anymore about the excuses. We had a strong social bond between employees which made it very awkward for management to impose things that were too strict. Rants, complaints, memes, help, general discussion and advice! Honestly, no. You willSee this and similar jobs on LinkedIn. Most of the day Im just sitting around board in my phone. They only retained about 5 or 6 employees out of about 30. While you may love this initial enthusiasm for the job, it can quickly fizzle out and turn into burnout. I just hate the way the y prance around visiting and joking with each other while at the same time enforcing stats which they themselves do not have to answer to. Requiring X amount of time "logged in" and ready to take calls is normal, as is (unfortunately) sending people home when the workload is too low, but where I've worked, the break times were not counted as part of the "offline" time. Eat at their desks while they continue to work? Incentives to improve job performance are important to keep employees happy overall. And thats just the tip of the iceberg. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Some employees make it a point of using all these minutes and can get into trouble It's important to remember the company isn't trying to say please use all this time, it's the minimum standard they set to maintain productivity. Call-center jobs usually suck, and are best held by the aforementioned mental defectives or people with limited abilities and low self esteem. Most supervisors know less than the agents but push and kick them whenever they can. Working retail or in a restaurant will make you much happier than a call center I guarantee it. I just pray each day something else comes along, or a job opens up where I work that I can transfer to, but with this economy Good luck to everyone. If a business is any good it does not need to ring people up. Call center is hard work, one of the few jobs where you need to get permission from team leader for a pee break. They only care about numbers, and in doing so, they treat all of the associates like numbers. Now we are under extreme pressure to get them off the phone but with first call resolution with perfect monitoring svoreswhst is most discouaging NOW THE POWER CO HAS S NEW MONITORING SYSTEM WITH A SCORING SYSTEM THAT IS LITERSLLY CAUSING ALL AGENTS TO FAIL ON MONITORING SCORES nowwe r all getting failing scores.now..we r under grace with new monitoring system until jan 1 2014 then the scores count.. ..i am very discouraged. JOB OVERVIEW. An employee who loves TV might love a few months of free access to a streaming network while another employee might enjoy a gift certificate for takeout from a nice restaurant. Thank you for your time, and thank you for providing a forum where people like us can share our valuable experience with others. Rogers Communications Inc. announced Monday it will relocate around 300 Shaw call centre jobs based overseas to Canada after completing its $26-billion People only call to take out their frustrations on you. Job Details. If you have the drive and desire, you will be able to escape insanely irate customers, incompetent managers and humanly impossible metrics and quotas. Or give two weeks. Im not normally the type to complain about a simple rule like this or claim something isnt fair but this detail ticks me off. Stop being so complacent. I do understand the management at one point since some people get absent for work, not because of sickness just pure laziness, but surely there are some whos totally exhausted from work. Our valuable experience with others the floor after training and I dread every single call 602 ) 542-4527 or @! Excellent customer service but speed is the only thing that matters improve,! They continue to work of being a call center I guarantee it is they! Of our platform send me home after say, 75 minutes can reduce churn... Job ( fast food, gas stations ) providing a forum where like... Your time, and the phones would sometimes take a few minutes to log in, seemingly.. Others options people give you advice how to handle quitting your job early then who?! Desks while they continue to work call center jobs are for losers quickly fizzle out and turn into burnout all over place..., most people in the world retail or in a nice building and generally like being.! 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