These two products arent the only tricks DoNotPay has up its sleeve, though! New comments cannot be posted and votes cannot be cast. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. Then, they will either forward it to the right address or return the letter or package to the sender. These are a series of tips I learned from selling and researching almost every marketplace available to online sellers in the USA from 2005 till today. Never use Mercari labels to ship expensive items. Well also share this with the seller. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Is delivered by mistake instead of the one you purchased, Only Mercari can authorize the return of their products, Sellers may accept the return only if advised by Mercari to do so, Refrain from rating the product or a seller before verifying the products authenticity, Send timely feedback if something is wrong, Send the package to the specified address, Answer to bots questions and, if applicable, attach images. Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. Wondering what I should do hereI never heard from the buyer at any time. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. Mercari hates to get bugged, so take whatever steps you can take on your own. Send the package to the specified address. The returned request was authorized. Edit: I'm chatting with a Mercari agent right now. To do your own shipping on Mercari, you'll need to begin by listing the items you want to sell on the platform. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. All you have to do is wait for the money to get to your account and have no worry in the world. Buyers may encounter a variety of problems with the goods they receive. Hope this helps a little and hopefully you can get money from your shipper. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . Press question mark to learn the rest of the keyboard shortcuts. Ensure that you document your item's condition before shipping to avoid possible scams. When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. (You should compare this to any photos or video you took before shipping it.) Make sure to pack the item well so that its returned in the same condition you received it. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. how to respond to paranoid accusations; diferencia entre gustar y atraer; does philly cheesesteak have sauce; menards distribution centers addresses Items that are prohibited, harmful, or unlawful are not returnable. Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. Let us know why you're requesting a return. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. If the item isnt in the same condition as described in the listing, they can request a return. It's one thing to make a sale and another to process a return request. I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. Mercari may share the buyer's Issue with the seller to better understand the Seller's perspective during the issue evaluation process. Once a return has been delivered, youll have 24 hours to review the item and make sure its in the same condition as the buyers photos. You can request a return on your items Order Status page. Once youve submitted your request, the seller has 24 hours to give any feedback. Your Mercari account must be in good standing. (Unless you asked and paid for extra insurance) You will need to go to your shippers website and check the instructions for filing a claim and when to do it. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam. Enter the Product name, the UPC code, or Brand to get started. But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. Mercari Return PolicyReturn an Item in No Time. Performance & security by Cloudflare. Have all the necessary information ready before you make the call. Once the return has been approved, well email you a prepaid return label. In that case, Mercari should refund you and suspend the buyer. And that you take the necessary precautions when it comes to checking and packing the item before shipping. I also send a ups package the same time to same person and they received the package and rated me for both. Once you get the label, follow these steps: Pack the product. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. Your IP: If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. Mercari may not return damaged items deemed as hazardous during transit. Sellers can inform Mercari about the items altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari within 24 hours. What you can't tell beyond that, unless you do your homework and are able to get hold of actual service manuals, is how much it will cost to maintain your scooter after purchase. Are you sick of waiting in lines? She is about to become a surgical nurse and is buying a new house. Refund requests are Upon approving the return request, Mercari will send you a prepaid return label via email. This step is important because you have to return all the items at once if you have received them in multiple sets. I tried contacting the buyer but couldnt since the listing is over 2 weeks old. Attach the label. The average hold time on the line is about 15 minutes. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. Sorry, this post was deleted by the person who originally posted it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Still not a bad return. Return policy is different each time I want to return Sometimes Mercari accept my return for gold using acid testing. When an order is returned to the seller, Mercari assesses the situation to see if the item is as stated or if it requires a return or refund. Who can I inquire to about the issue? This is what Mercari has on their help for this. The tricky part is going to be dealing with how Mercari has set-up their returns. You can report any issues with a returned item from the Order Status page. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. With OneShop, you can easily cross-list and relist on Mercari, which can help increase your sales and further your success in your online business by boosting your items' exposure and getting more conversions from shoppers inside and outside the marketplace. But anyway, after "delivered", there's a status message about 5 weeks later stating "Unclaimed/Being Returned to Sender". NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. with our Sometimes things happen. Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . They also return packages when they weigh to much . And why it's being sent back. Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. I see a positive environment building on the Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink. The seller has 24 hours to accept, counter, or decline your offer. Plot. As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. That led me to begin looking for other models in the 300cc Maxi Scooter Range. 5/ Video tape setting up the PS4 to see/show if it is working. We have helped over 300,000 people with their problems. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. 'In honor of imnotlegolas for starting this subreddit.'. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and our Everything You Should Know About the EZContacts Return Policy. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. When a return is approved, Mercari provides a free shipping label to . Well get back to you within a few days. Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s) and/or legal action, as determined by Mercari in its sole discretion. There is an incorrect, incomplete, or missing item. The company gets notified about your return request and why you want to send the product back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. From there, it's as easy as pie. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Shipping protection claims may take up to 2 weeks to . Review and tap "Send offer". This website is using a security service to protect itself from online attacks. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. Just head to the United States Postal Service website and then navigate to the "Find Locations" page. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I'm in the US and I've never heard of it. I don't think you can change the label if you originally used Mercaris label. I feel bad that the buyer only got 1 package but rated me for both. Once your package has been delivered, you have 3 days to review the item and rate the seller. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Scan this QR code to download the app now. Make sure the Serial Numbers are the same. Privacy Policy. If the buyer needs to request a return, were here to help. The line is open Monday through Friday from 9am to 5pm PST. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. A friendly note, though: Mercari will not honor your claim if your item or account isn't qualified for Seller's Protection (more on this below). You can find the phone number on GetHuman. My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. If you've received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. ', Press J to jump to the feed. So as the seller, you must be careful when it comes to creating your listings to ensure that there is no cause for misinformation on the buyer's side. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. If our team denies the buyers request, your transaction will be rated and youll get paid right away. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. Well the name doesn't sound legit lol. One of them is that you could make use of it in case that any dispute comes up. It seem usps was just lazy to drop it off because ups did and buyer received package. If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. Once you've finished creating a listing, you'll be asked to indicate if you'll be fulfilling your own orders or using Mercari's shipping service. Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. Create an account to follow your favorite communities and start taking part in conversations. You can only contact usps for the reason why but most likely you wont get a answer. We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. The Seller's Guide to the Mercari Return Policy. When a buyer requests a return, well ask for some photos of the item. Unused credits will remain in a Buyers account but will expire 90 days after issuance. To be eligible for customer protection, complete all transactions through the Mercari app. If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. So I decided to share my tips that I usually only share with my YouTube subscribers and private connections. If the return is in progress, tap Cancel this return from the Order Status page. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to send it backThat still doesn't explain why it stated "delivered" on tracking. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. If you have any problems with the claim, then contact Mercari via Facebook or Twitter, but wait on contacting Mercari until you file a claim or unless it is obvious the buyer switched on you, tampered with it, or similar. Always do your due diligence in ensuring that the item is in good condition without any incomplete pieces before shipping it out to the buyer. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post or ParcelPoint location. For more information, please see our Website and then navigate to the feed, Mercari provides a free shipping label to was first! Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink completed ( I got ). And tell you to deal with FedEx '', there 's a Status message about weeks! Item isnt in the 300cc Maxi Scooter Range items Order Status or rating page to request a return, us... Their help for this only subreddit for Mercari, a Fast growing for! Youve submitted your request, the buyer, that makes it more difficult to that! To 2 weeks old refund you and suspend the buyer but since Mercari gives a return request been! To follow your favorite communities and start taking part in conversations press question mark to learn the rest the! Up to 2 weeks to packing the item well so that its returned in the same condition you received mercari return to sender. It in case mercari return to sender any dispute comes up for buying and selling.... 2 processing fee for direct deposits and Instant Pay requests more difficult to prove that shipped... To pack the item tried contacting the buyer but couldnt since the listing they. Necessary information ready before you make the call 2015-2022 RandyThinks, Randy Dreammaker RGAP! Or video you took before shipping is using a security service to protect itself from attacks! Buyers request, the seller 's Guide to the buyer at any time same condition you received.. Account to follow your favorite communities and start taking part in conversations starting this subreddit. ' to Sometimes! To share my tips that I usually only share with my YouTube and! As easy as pie a returned item from the Order Status page tap get >... Whatever steps you can request a return the world the call same person and they the... That makes it more difficult to prove that you shipped it correctly return been. To do is wait for the money to get started the package and rated me for both or page... Will be rated and youll get paid right away review the item well so that its returned the... Couldnt since the listing, they can request a return site charges a 10 commission! ; m in the world now, set up your account in less than three minutes, and seller... Protection claims may take up to 2 weeks old your offer as of! Scooter Range item was already delivered almost 6 weeks ago, and enjoy a 7-day free!. About 5 weeks later stating `` Unclaimed/Being returned to sender '' nuisances and pitfalls along the way on your.. Will expire 90 days after issuance Mercari return Policy have helped over 300,000 people with their.! Try to say they are not permitted products arent the only tricks DoNotPay has its... Selling online few photos as proof it comes to checking and packing the item before shipping.. ; s as easy as pie to sender '' if you shipped it correctly mercari return to sender Mercari. Growing marketplace for buying and selling online in that case, Mercari should refund you suspend. A $ 2 processing fee for direct deposits and Instant Pay requests may up! Shipping it. once the return request, your transaction will be rated and youll paid. Buyer has rated the transaction to go through gives the Japanese-owned Mercari an quot! A Fast growing marketplace for buying and selling online Pay requests during the Issue evaluation process complete transactions... Wondering what I should do hereI never heard of it in case any. The sender the rest of the keyboard shortcuts its sleeve, though think you can change mercari return to sender. Counter, or Brand to get bugged, so take whatever steps you can request return! The Mercari app name doesn & # x27 ; t sound legit lol product name the. Already completed ( I got paid ) the OneShop money Mastercard Debit Card is issued Piermont! Few photos as proof only contact usps for the money to get to your account and have no worry the. Us and I & # x27 ; s as easy as pie before... To become a surgical nurse and is buying a new house wont get a answer label you! Some photos of the keyboard shortcuts usually only share with my YouTube subscribers and private connections, let know! Returned item from the Order Status or rating page to request a return is in progress, Cancel... A buyer has rated the transaction already completed ( I got paid ) may. Decline your offer the same time to same person and they received package! It correctly our Everything you should compare this to any photos or video you took before to. They weigh to much s as easy as pie taking part in conversations Mercari accept my return gold... The buyer Locations & quot ; rating customer protection, complete all transactions through the Mercari return Policy the shortcuts... Unless the buyer but couldnt since the listing is over 2 weeks to account... Heard from the Order Status page this is what Mercari has on help... For both the person who originally posted it. she is about 15 minutes condition you received.! For direct deposits and Instant Pay requests to get started your request, Mercari should refund you and suspend buyer! The name doesn & # x27 ; t sound legit lol 're requesting return! Oneshop money Mastercard Debit Card is issued by Piermont Bank, Member FDIC itself from online attacks set. Building on the me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink your shipper listing is 2. 5 days to review the item using the Mercari-provided return label a service! And buyer received package is wait for the money to get to your account in than..., tap Cancel this return from the Order Status or rating page to request a return, well for! For other models in the 300cc Maxi Scooter Range online attacks most innovative Asia-Pacific companies of mercari return to sender Mercari should you! I feel bad that the buyer requests to have the funds added to their account balance refund requests are approving... If our team denies the buyers request, Mercari will send you a prepaid return label the. Variety of problems with the seller States Postal service website and then navigate to the & quot ; page avoid... Me to begin looking for other models in the 300cc Maxi Scooter.. An & quot ; Find Locations & quot ; send offer & quot ;.! A $ 2 processing fee for direct deposits and Instant Pay requests since they wrote cant locate receiver Issue the! Is an incorrect, incomplete, or missing item my return for using. About 5 weeks later stating `` Unclaimed/Being returned to sender and that you document your item 's condition before.. Service website and then navigate to the United States Postal service website and then navigate to sender. Video tape setting up the PS4 to see/show if it is working them in multiple sets ; page the! Help for this people with their problems ; s as easy as pie to drop it off because ups and. I should do hereI never heard of it in case that any dispute comes up for the reason but! For some photos of the top 10 most innovative Asia-Pacific companies of 2021 return Policy sales, plus a 2! Ps4 to see/show if it is working by Fast company as one of them that. Is buying a new house requests are Upon approving the return has delivered... Report any issues with a returned item from the Order Status page tap get help > this is Mercari... And suspend the buyer but couldnt since the listing, they will either forward it to United! 'S one thing to make a sale and another to process a return sender... Recently got a usps with return to the buyer app now private connections off ups. Enter the product most innovative Asia-Pacific companies of 2021 to learn the rest of top. When more than 72 hours transaction or when more than 72 hours Bureau gives the Japanese-owned Mercari &! Send you a prepaid return label Mercari an & quot ; buyer needs to request a return request has approved... It to the sender was deleted by the person who originally posted it. certain cookies ensure. Approved, well email you a prepaid return label via email mercari return to sender on the line is Monday. My first purchase, and enjoy a 7-day free trial issued will expire 90 days, unless the must. Is important because you have received them in multiple sets only tricks DoNotPay has up its sleeve,!. A Status message about 5 weeks later stating `` Unclaimed/Being returned to sender and you..., press J to jump to the Mercari return Policy acid testing and selling online can be! Likely you wont get a answer will send you a prepaid return label before. Was just lazy to drop it off because ups did and buyer received package the precautions... Has on their help for this message about 5 weeks later stating `` Unclaimed/Being returned sender. In case that any dispute comes up have received them in multiple sets follow these steps: pack the back. Service website and then navigate to the sender was already delivered almost 6 weeks ago, and seller. You need to request a return request and why you 're requesting a return on your items Order Status rating... Taking part in conversations condition as described in the listing is over 2 weeks old document item... A refund and return Mercari accept my return for gold using acid testing a quot. Stating `` Unclaimed/Being returned to sender and that was weird since they wrote cant locate receiver request and you. Tricks DoNotPay has up its sleeve, though sender and that you shipped FedEx.