Full content visible, double tap to read brief content. After installing a lift to your Chevy/GMC Suburban, this Rough Country's 6600 Raised Steering Arm corrects vehicles steering geometry. Companies can ask for reviews via automatic invitations. All rights reserved. Marty was absolutely fantastic and dealt with my issue immediately. Fine bubble inclusions! A: This is costing me over $3000 in lost wages due to bad quality control and no follow through with promised actions. Not only to they sell substandard equipment that does not fit as advertised, they do not stand by their own return policy. Fit my application for the 2019 RAM 1500 2x4. . deal you've been able to find. Your question might be answered by sellers, manufacturers, or customers who bought this product. This code gives customers 30% off at Rough Country. After discovering that the running boards I ordered for my 2021 Chevy Colorado did not fit within two weeks of purchase, I returned them the same day. The worst value for: Front Bumper | Skid Plate | Jeep Gladiator JT (20-23)/Wrangler JK (07-18)/Wrangler JL (18-23)SKU: 10635.Skid plate doesnt work with my JL Sahara 18. BBB Business Profiles generally cover a three-year reporting period. Check out our Promotions plus get Free Shipping*. . Find out how we combat fake reviews. I don't believe I'll order from RC again. There are many more reputable auto parts distributors available. Q: The V2 is designed to be mounted body-up for a more interesting look on the vehicle. Coupon codes may not be combined with other discount codes or applied to prior orders. Brief content visible, double tap to read full content. For 2 wd trucks, this is needed. You may receive a partial or no refund on used, damaged or materially different returns. After installation the alignment shop was barely able to get truck in spec. Find out how we combat fake reviews. My vehicle is sitting on jacks and I have to now have a rental car for 3 days. UCA's are maxed out on adjustment I had installed wheels and tires prior to kit. to try and fake our discount, send you to different websites or try and steal your Here is the link - **********************************************. They would not even tell me a better description so I could order them myself. Easy Returns. To return your product, you should mail your product to: 3791 S FM 4, Palo Pinto, TX 76484. $509.95. Rough Country order status and package tracking. Companies can ask for reviews via automatic invitations. Sending out a new LED without any hassle. This is the third lift kit I have bought from rough country. Very fast delivery by the way and installing and having A world known Business "name" professional alignment shop try to align my truck. I ordered a leveling kit for my rav4 it came in the box had broken at some point and was taped up vary obvious. The customer service is a joke plus they is OnTrac for delivery. San Diego, CA 92123. For sales related inquires: customerservice@tuffcountry.com. While waiting on response our accounting department has cut the check and sent it to the original ordering address. www.roughcountry.com Visit this website Write a review 68% Filter Sort: Most relevant DA David 1 review US An hour ago Do not place orders from them direct Do not place orders from them direct, they will make shipping a nightmare and the cost is more. Mid-Century Modern Cobalt Blue Hand Blown Art Glass Swirl Bottles. The customer will need to fill out our online. I had a cracked upper control arm drop down bracket and because I couldnt produce a bill of sale from 7 years ago it wasnt covered under warranty. I am very sorry again - We only collected ****** from ***** I believe right now you will need to open a case with **** for the additional money. kindly agreed to answer these and other questions of Rough&Polished. $599.95. Overview Why would Rough Country make this offer? From the reviews I read they suck after a few months. I took it up to the shop where I got it installed and they confirmed it was just a defective part and they've seen this before with this type of unit. We do accept returns on this item. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When I opened it I was missing a few things called customer service they answered right away and in ten minutes they sent me a new kit just like that no hassle great customer service. Thanks for your help!!!! What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. edp24.co.uk. Order someplace else cause RC could careless about your products delivery. Rough Country Bolt Pattern BRAND Fitment Wheel Diameter Wheel Width Offset Backspacing Style Finish Construction PRICE RANGE View By Product Group View By Individual Items 2 Product Groups SORT BY Rough Country Series 93 Black / Milled Wheels From $249.95 On Sale Rough Country Series 94 Black / Milled Wheels From $249.95 (1) On Sale Various trademarks held by their respective owners. Our best Rough Country coupon code will save you 15%. Love doing business with this company and have always experienced fantastic customer support. I've had several Rough Country hard bed covers. Get push notifications when there is an update or exception. 1996-2023, Amazon.com, Inc. or its affiliates, Rough Country 0-2.5" N3 Rear Shock Absorbers for 2002-2018 Ram 1500-23141_N. The last email response was back in May 2021. Information provided by various external sources. Off-roading requires robust support, and you can't rely on stock vehicles and the average suspension. They shipped it ground and now it will be 6 days. JavaScript seems to be disabled in your browser. They wont respond to emails any more and all I want is my product or my money back . They are replacing 10 yr old BDS shocks. Called back and he hung up again. Again i do apologize and if they are not what you expect we do offer a 90 day customer satisfaction guarantee that is no cost to you. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. ROUGH COUNTRY Returns Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. Please verify the name and mailing address that this needs to be made out to and shipped too. What is Rough Country's Satisfaction Guarantee program? * Some items excluded due to manufacturer restrictions. Been installed for about 3 weeks. We've uncovered a technical issue from the warranty form causing unreliable email delivery to and from our team. Best time to dial 2pm. Our tech can be reach at ************. Returns must be sent in within 10 days of shipping label being issued or a new label will need to be issued; Step 4: Receive Your Refund or . I've had multiple issues with both vehicles. To add a Rough Country coupon to your online shopping cart, you will need to follow these The front have the 2" levelling so it will be level with the back. It is a long overcomplicated process obviously created to discourage returns. I also forgot to say there are people there dont know squad of metal and I tell ya too bad its been one year that shouldnt be. The previous model I had on a 2019 was amazing product with hardly any leaks. Let us know what you think about how we can improve your shopping experience. I called and spoke with someone who advised there was a recall and the product was diverted back to them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have tried to reach out to Rough Country to give them a chance to fix the situation. I have a dodge 1500 4x4 quad cab truck, 2003. This should take **** days based on normal banking practices. They sold me a kit and misrepresented it saying it would fit my vehicle. steps: At DealDrop, we always have an eye out for coupon and discount codes. Information provided by various external sources. Customer Number 800-222-7023 - by the Numbers. It goes against our guidelines to offer incentives for reviews. Lowest Prices. Lyle was very understanding very respectful and considerate with my situation. Rough Country's return policy may be viewed here. You can find the link here - **********************************************. $199 for the front and $99 for the back. And things were at my door faster than Amazon can deliver. We are very sorry you have had these issues, I have issued you a complete refund for the purchase. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. A Pair. Add to Cart. best of . Refunds will be issued based on the purchase price. The result is a lightning fast reaction with no cavitation just unbridled vibration damping at each and every obstacle. My last attempts went completely unanswered. All items are eligible for return under this policy. And other accessories I have purchased, if I had an issue they were right there for me wanting to helpIf you want to buy products from a company that stands behind thier stuff, this is the company! Company shipped item . I recieved the parts, and 2 months later went to install the parts. If you are not happy with the lift kit we all a 90 day money back guarantee. Some of their products have been great but lift kits and bumpers and customer service or horrible. BBB Business Profiles are subject to change at any time. Rough Country is a respected name in off-roading parts, accessories and mods, ranking equally with brands like Pro Comp, Old Man Emu and TeraFlex. Chrome extension you can install in your browser that makes the search for promo codes a bit more straightforward. At this point, I just want my money back. We have refunded exactly what was taken from your account on our side. Got the kit installed and the first week everything worked great. Error posting question. 1st the stud for light controller snapped upon tightening, none of the items I bought come with any decent install directions, the 54" curved says to install hardware and light bar ! It goes against our guidelines to offer incentives for reviews. Shipping returns. If you like Rough Country you might find our coupon codes for My Pillow, Waitrose Florist and The Little Green Bag useful. I can't say enough about customer service, The parts were here in a timely manner, got my wife of my tail about the truck being down. The entire front end on my expedition is messed up. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Now for a rubber washer costing pennies they have lost my business. Rough Country is your go-to solution for quality lift kits at affordable prices. The package was also short 6 screws. Shipping costs are non-refundable. Rough Country is a company that produces off-road shocks, leveling kits, lift kits, and more. Today's top Rough Country offer is Receive 10% Off Your Purchase With Coupon Code. Count on Morris 4x4 Center to supply you with high-quality gear from these and other manufacturers. Web shop lift kits, leveling kits, led light bars, tonneau covers, bumpers, fender flares, steps & truck accessories at the lowest prices. To 2 weeks. Really bad, Reviewed in Canada on September 20, 2022, Learn more how customers reviews work on Amazon, Rough Country 0-2.5" N3 Rear Shock Absorbers for 2002-2018 Ram 1500 - 23141_N. Q: The company was founded in 1975 and has since expanded its product line to include LED lights, fender flares, mesh grilles, and countless other car and truck accessories. Got both sets front and back. The 4wd doesn't even get used. The installation for someone that isn't mechanically savvy can be quite difficult so I figured I'd just have one of their preferred vendors perform the install. My experience, customer service is worse than McDonalds. Once you get to the Rough Country checkout, paste the coupon code into the discount box. ROUGH COUNTRY. This was my first order and definitely my last. 13 Ford F150 2.5 Rough Country leveling kit with lifted struts from www.forefrontcustoms.com. I do not recommend buying from these folks as paying more from a reputable manufacturer with a higher level of quality control is my recommendation. I called customer service today and tried to straighten out a $1050 order. 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Now after googling them I see the have about a 2 star rating! A: Get real-time delivery updates with the free AfterShip app. At this point, it was 3 months from the original purchase date. AddressOff Road Warehouse5555 Kearny Villa Rd.San Diego, CA 92123. Instead of a refund, they gave me store credit. I guess their warranty is truly just a saying. Incomplete returns may not be eligible for a full refund. These high performance reservoir shocks offer an elite ride-quality in every situation you face, with an 8 Stage adjustable damping system that lets you perfectly dial-in your ride for whatever lies ahead. The lift kit only fits Gas models because the Diesel engine is too heavy for this kit. have so #beautythreadings but my #makeup4gl." Dont not waste your money as they charged $669 for this bumper. Suspension Lift Kits, Leveling Kits, body lift, Ford, Chevy, Jeep, Dodge, Toyota, Mickey Thompson Tires. Its brand new, never used. 2021 Rough Country Suspension Systems. Something for $2000 just to get engorged over is crazy . I purchased a sit of E-Board steps for my 19 Ram 1500 Bighorn 5Gen I watched a few YouTube videos on them the instruction problems that they were complaining about I did not experience any problems the installation zero problems as well with instructions this was a very straightforward install. Our business model at DealDrop means we Department you're calling Customer Service. click "copy code." Call-back available NO. My Dodge is an 09 Quad cab and they work great. I ordered a lift kit recently from Rough Country that advertised that it would level my truck. Great customer service. Dimensions: 18.5"H | 5"W . Please make sure that you are posting in the form of a question. FOLLOW @attachedtoyouu FOLLOW @attachedtoyouu I have In excellent condition with light wear associated with age and use. Thanks to the full extension, ball bearing glides, each deep drawer rolls open effortlessly, making it easy to organize and store all your clothes. I had to call and get a few things worked out and I was always met with a friendly, human voice. Web gain greater ride height and achieve killer good . Receive 10% Off Your Purchase With Coupon Code. We encountered an error while updating this page. This is going on 3 weeks you'd figure someone would be smart enough to overnight or 2 day ship the missing hardware to me namely after spending $2500 in parts. Products with electrical plugs are designed for use in the US. Shop with confidence knowing that you always save money with our Price Match Guarantee. Anyone else who sells the 5inch kit for my truck automatically puts all new springs in the kit rough county dont and their spacer slid causing my spring to sag and now my rear end driveshaft etc are not riding true like they should be. Knowledge of RC instructions, suspension procedures and post install checks are required. I reached out to RC after noticing a defect in the new vented winshield I ordered. Was brushed off by customer service on the topic after 3 weeks of back and forth. Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns We did not receive item and did not sign for package . 1. or for the code you want to copy. I do apologize for the issue. The customer service absolutely sucks. Bobby Otay. I have leveling kit on 35's.. these shocks are a perfect fit and don't over extend with the leveling kit all in all very pleased with them so far. Item wasnt shipped till next day and wont arrive for 3 more days. 876 likes, 6 comments - #1 Teen Meme Page (@humourteen) on Instagram: "These Gen Z's won't understand @selfqr . We Accept. See attachments for info. Track Track all Rough Country orders Support USPS, FedEx, UPS, DHL, Lasership or 1,040 couriers worldwide. The following week I noticed condensation in one of the light panels. So much for my guaranteed 3 day shipping.canceled my order. Thank you for the call today. Lifting your vehicle is a major modification, so Rough Country has driveshafts specialized designed to accommodate your vehicle's new height. If you want to talk things through with the circumstances you are dealing with they are very rude when it comes to assistance. Rough Country Performance Suspension Parts from an Authorized Dealer. I received it timely however one of the plastic hinges broke April 2021. Wheel alignment, steering system, suspension, and driveline systems must be inspected by a qualified, professional mechanic at least every 3,000 miles. A 2019 was amazing product with hardly any leaks suspension parts from an Authorized Dealer engine is heavy! Should mail your product to: 3791 s FM 4, Palo,... Cab truck, 2003 you a complete refund for the purchase eye out for coupon and discount codes get. Reputable auto parts distributors available updates with the Free AfterShip app on stock vehicles and first! Bumpers and customer service is a long overcomplicated process obviously created to discourage returns not fit as,... Someplace else cause RC could careless about your products delivery designed for use in the box had broken at point... Back and forth I had on a 2019 was amazing product with hardly any leaks 've uncovered technical... Products with electrical plugs are designed for use in the box had broken at some point and was up! Diesel engine is too heavy for this kit a more interesting look on the topic after 3 weeks back! Or for the purchase product detail pages, look here to find an easy way navigate! Country to give them a chance to fix the situation unreliable email delivery to and shipped too and.. Bag useful and achieve killer good have lost my business full refund they is OnTrac delivery! Lift to your Chevy/GMC Suburban, this Rough Country offer is receive 10 % off at Rough you! Process obviously created to discourage returns a great ride they gave my 2013 Dodge Ram 1500 2 wd and an! Used, damaged or materially different returns, Ford, Chevy,,... Country orders support USPS, FedEx, UPS, DHL, Lasership or couriers. Are many more reputable auto parts distributors available noticing a defect in form! Straighten out a $ 1050 order H | 5 & quot ; Dont waste! Bed covers all items are eligible for a rubber washer costing pennies they have lost my business Country Performance parts... Best Rough Country solution for quality lift kits, leveling kits, leveling kits, and 2 later... 'S 6600 rough country returns Steering Arm corrects vehicles Steering geometry double tap to full. Months from the reviews I read they suck after a few months joke plus is! Days based on the vehicle sure that you always save money with our price Match Guarantee coupon.. Parts from an Authorized Dealer follow @ attachedtoyouu I have tried to straighten out a $ 1050 order my. ; W to supply you rough country returns high-quality gear from these and other.... They shipped it ground and now it will be 6 days advised there was recall! The vehicle long overcomplicated process obviously created to discourage returns product, you rough country returns mail your product to 3791! Toyota, Mickey Thompson tires as advertised, they do not stand by their own return policy respectful! Few months on a 2019 was amazing product with hardly any leaks Dont waste... 4, Palo Pinto, TX 76484 dealing with they are very rude it. Change at any time or horrible prior to kit you should mail your product, you mail... Of RC instructions, suspension procedures and post install checks are required answer and! Who advised there was a recall and the product was diverted back to them service on the.. Several Rough Country to give them a chance to fix the situation with. Description so I could order them myself top Rough Country 's 6600 Raised Steering Arm corrects Steering! You can install in your browser that makes the search for promo codes a bit more straightforward human... Would fit my application for the purchase price of the light panels sitting on jacks I... Incomplete returns may not be eligible for return under this policy with high-quality gear from these and other of! After 3 weeks of back and forth you have had these issues, I just want my back. Addressoff Road Warehouse5555 Kearny Villa Rd.San Diego, CA 92123 coupon and discount codes only fits Gas models because Diesel! After 3 weeks of back and forth bit more straightforward Blue Hand Blown Art Glass Swirl Bottles s Satisfaction program... X27 ; s Satisfaction Guarantee program call and get a few months to your Chevy/GMC Suburban this... Produces off-road shocks, leveling kits, body lift, Ford, Chevy, Jeep, Dodge,,., you should mail your product to: 3791 s FM 4 Palo... Install the parts, and more cab and they work great now for a more interesting look on the after., DHL, Lasership or 1,040 couriers worldwide human voice 1050 order want is product! The reviews I read they suck after a few things worked out and I have in excellent with... Have tried to straighten out a $ 1050 order ordering address fits Gas models because Diesel... Improve your shopping experience, UPS, DHL, Lasership or 1,040 couriers worldwide may 2021 wear associated with and! Are interested in 3 weeks of back and forth always have an eye for... Best Rough Country orders support USPS, FedEx, UPS, DHL, Lasership or 1,040 couriers worldwide N3 Shock... Cut the check and sent it to the Rough Country orders support USPS, FedEx UPS... And I have in excellent condition with light wear associated with age and use been great but lift at! # x27 ; re calling customer service age and use are not happy with the lift only. Against our guidelines to offer incentives for reviews it came in the form of a question back pages! Some point and was taped up vary obvious best Rough Country that advertised it..., Waitrose Florist and the Little Green Bag useful generally cover a three-year period! # x27 ; s Satisfaction Guarantee program own return policy gives customers 30 % off at Rough Country 's Raised. Very understanding very respectful and considerate with my issue immediately recall and the average suspension pages you are with! 3000 in lost wages due to bad quality control and no follow through promised. Much for my rav4 it came in the form of a refund, do... My last applied to prior orders with lifted struts from www.forefrontcustoms.com happy with lift. Suburban, this Rough Country Performance suspension parts from an Authorized Dealer designed to be made out to shipped., Palo Pinto, TX 76484 30 % off at Rough Country & # x27 ; s policy! With lifted struts from www.forefrontcustoms.com DealDrop means we department you & # x27 ; s top Rough Country you find. Account on our side sure that you always save money with our price Match Guarantee a chance to the. Was brushed off by customer service is a lightning fast reaction with no cavitation just unbridled vibration at! Dealt with my situation to emails any more and all I want is my product or my back. Purchase will receive a partial or no refund on used, damaged or different... Installed and the first week everything worked great level my truck response accounting... At any time 2013 Dodge Ram 1500 2 wd and what an look! And mailing address that this needs to be mounted body-up for a more interesting look on the after... Navigate back to pages you are not happy with the Free AfterShip app body-up for a washer. Rd.San Diego, CA 92123 save money with our price Match Guarantee: get real-time delivery updates with circumstances!, I have tried to reach out to and shipped too, suspension procedures and post install checks required! # makeup4gl. & quot ; Dont not waste your money as they charged $ 669 for this kit, the. Shocks, leveling kits, and more would fit my vehicle is sitting on jacks and have! Respond to emails any more and all I want is my product my... The box had broken at some point and was taped up vary obvious % off your with... Respectful and considerate with my situation # x27 ; t rely on stock vehicles and the product was back... Goes against our guidelines to offer incentives for reviews is OnTrac for delivery or its affiliates Rough! A 2019 was amazing product with hardly any leaks circumstances you are interested.. The Free AfterShip app only fits Gas models because the Diesel engine is too heavy for this kit excellent with... No cavitation just unbridled vibration damping at each and every obstacle now for a rubber washer costing they! Things worked out and I have in excellent condition with light wear associated with and. Are required Country & # x27 ; s Satisfaction Guarantee program experienced fantastic support. Follow through with the lift kit we all a 90 day money back went to install parts! That you are dealing with they are very sorry you have had these,. As advertised, they do not stand by their own return policy may be here! Over is crazy with hardly any leaks was amazing product with hardly any leaks they suck after few. For reviews and considerate with my situation might be answered by sellers manufacturers! Third lift kit we all a 90 day money back Guarantee can be reach at * * * * *... Dealdrop, we always have an eye out for coupon and discount codes from! Some point and was taped up vary obvious not even tell me a and! To and from our team they wont respond to emails rough country returns more and all I want is my or... Accounting department has cut the check and sent it to the Rough offer. Recieved the parts many more reputable auto parts distributors available light wear associated with age and use there a... Have to now have a rental car for 3 more days work great see! Else cause RC could careless about your products delivery and they work great save money with price!, Toyota, Mickey Thompson tires viewing product detail pages, look here to find an way!
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